Beauty Advisor

Sephora Job Description:
-Answer inbound customer calls and respond to client requests
-Follow-up with customers via email and phone
-Provide product consultations to customers over the phone
- Upsell products
-Respond to client inquiries via phone and emails including order placement, up-selling, order status, beauty consultations, product information and general client support issues
-Keep up to date with product knowledge and industry trends and translating knowledge into client communication templates
-Create beauty communication templates for client interactions
-Be punctual at work and adhere to all schedules and deadlines

Work Environment:

-Call Center, 30-75 people depending on the season.
-Office environment w/cubicals
- Products are throughout the office. Contractors are able to get up and find a product to describe while a customer is on the phone
-Contractors sporadically receive gratis (free product) that will enable them to best describe new products being released About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.