Customer Service Representative

** These will be temp to perm based on attendance, performance. Great opportunity for someone looking for a career in the financial services industry, managment, business, etc.

The class will start on Monday February 22nd.

Training - about 5 weeks from 9am-6pm or 8:30am-5:30pm (waiting on confirmation for this)
* week 1 & 2 - corporate training in classroom setting
* week 3 & 4 - client specific training and quality training
* week 5 & 6 - shadowing, 1 on 1 training with Sr. Reps

**3-5 Must Haves: 1-2 years of customer facing work experience, strong computer skills, communications skills:articulate and able to present professionally on the phone with an outgoing, good attitude.

Hours - call center is open from 8am-8pm Monday - Friday. Candidates will most likely be scheduled between 8am-6pm, and the manager is willing to be flexible and accomidate. When subbing candidates, please let me know their availability. Will have a set schedule after training. Please let me know if your candidate has any schedule restrictions. I just need to include in the submittal.

Responsibilities include:
Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions. Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements. Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. Familiarity with MS Office required.


** Will be on the phone 100% of the time answering customer questions. This is not a sales position and CSRs do not give out financial advice. This is a customer support role. Will be providing customer support and will be trained on how to answer specific questions.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.