Senior Applications Support Specialist

Ready to Work with the Best?
Then come work for our Internal team at Staffmark!
Staffmark has received Inavero's Best of Staffing® Client Diamond Award! This prestigious Diamond Award is only given to those staffing companies who achieve Best of Staffing® recognition for five years in a row.
Top reasons to work with Staffmark:
Longevity and security -- with over 40 years in the business and a national network of over 300 offices, we offer unlimited opportunities with tremendous growth potential.
We promote from within
A commitment to diversity
A reputation for excellence
Excellent benefits
Top reasons to work with Staffmark:
Longevity and security -- with over 40 years in the business and a national network of over 300 offices, we offer unlimited opportunities with tremendous growth potential.
We promote from within
A commitment to diversity
A reputation for excellence
Excellent benefits
Summary:
The Senior Applications Support Specialist is responsible for troubleshooting and resolving common and escalated service requests pertaining to assigned products; escalate service requests to next level of support as necessary for assigned applications; make sensitive customer impacting decisions based on available information; establish familiarity with all departmental procedures; evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service; assist in all phases of new customer application development, testing and implementation as required.


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Qualifications: • Bachelor Degree (B.S) from an accredited College or University with four to five years’ experience in supporting or implementing new software applications. • Experience in Microsoft Excel, Word and Visio and creating custom macros using VBA. • Experience with Microsoft SQL Management Studio and SSIS required. • Experience writing and evaluating advanced T-SQL. • Experience with ERP and CRM systems. • Must have experience with UltiPro and Cognos • Strong computer skills. • Expert understanding of computer operating systems including Microsoft Windows and Mac OS. • Excellent communication skills both oral and written a must. • Ability to effectively present information and respond to questions from managers and customers. • Excellent overall analytical skills. • Display a sense of urgency. • Thrives in a challenging yet rewarding work environment. • Ability to perform set on instructions properly the first time.