Store Seasonal Employee - Full-time / Part-time

Job Title: Customer Service Associate - Loader (Seasonal) Job Description General Description/Purpose The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front End is responsible for completing all other duties as assigned. Work Schedule Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day requires advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. Scope This position reports to a Department Manager and does not have direct reports. Essential Knowledge, Skills, and Abilities Acting with Honor and Character: Integrity and Ethics Administrative Ability: Form, Report, and Log Completion, Administrative Ability, Computer Use Arithmetic Computation: Arithmetic Computation Basic Equipment Use/Assembly: Equipment Operations Being Organizational Savvy: Organizational and Department Knowledge Communicating Effectively: Written Communication, English Language Proficiency, Telephone Etiquette, Verbal Communication Conscientiousness/Inspection/Detail Orientation: Attention to Detail, Dependability Customer Service: Customer Need Identification (Curiosity), Customer Service Orientation Decision Making: Problem Solving, Decision-Making Demonstrating Personal Flexibility: Learning, Adaptability/Flexibility, Stress Tolerance Focusing on the Bottom Line: Initiative, Accountability General Product or Service Knowledge: General Product and Service Knowledge Getting Organized: Planning and Organizing, Multi-Tasking, Time Management Keeping on Point: Sense of Urgency Loading/Receiving: Loading Managing Diverse Relationships: Diversity Awareness Policies & Procedures: Return and Exchange Policies, Lowe's Policies and Procedures, UPC Tags, Lowe's Safety and Loss Prevention Policies and Procedures Quality Awareness: Quality Awareness Reading Comprehension: Reading Comprehension Register Activities: Cash Handling, Transactions, Register Operation Relating Skills: Listening, Sociability, Interpersonal Skills, Teamwork Safety Orientation: Safety Orientation Sales/Selling Orientation: Lowe's Credit Programs, Lowe's Sales Programs Physical Requirements Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas. Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups. Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions. Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods. Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner. Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects. Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks. Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds. Climbing: The ability to climb, work, and carry items up and down ladders. Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects. Lifts up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance. Minimum and Preferred Qualifications Minimum Qualifications 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. 6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.