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in Aurora, CO

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Hours Full-time, Part-time
Location Aurora, CO
Aurora, Colorado

About this job

Aerotek is recruiting motivated Customer Service Representatives to work in a fast-paced outbound call center in the Downtown Denver area.

PRIMARY DUTIES:

  • Calling out to current insurance plan members to get them to enroll in additional benefits (free of charge) to promote a more proactive healthy lifestyle.
  • Analyzes problems and provides information/solutions
  • Operates a PC/image station to obtain and extract information
  • Documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.

QUALIFICATIONS:

  • High School Diploma or GED
  • 6 months minimum Call Center Experience (Outbound experience is preferred)
  • 1 year minimum Customer Service Experience
  • Sales experience preferred
  • Healthcare/HIPAA experience preferred
  • Basic computer proficiency
  • Good attendance record and tenure with previous employment

SCHEDULE:

  • Average 34 hours/week
  • Monday-Thursday 3:00pm - 10:00pm and Friday 2:00pm - 9:00pm and Mandatory Rotating Saturday shift 7:00am - 3:30pm
  • You must be willing and able to work Monday through Saturday, although you will have Sunday and one consistent day off during the week
  • The first 4 weeks are paid training 8:30am to 5:00pm or 11:30am to 8:00pm

CONTRACT DURATION & PAY:

  • This position will be a 6 month contract-to-hire starting on March 7, 2016.

Qualified and Interested Candidates, please apply with resume to this posting or reach out to:

Matt Simmons, Recruiter

(303)224-4476 (Phone)

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.