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Hours Full-time, Part-time
Location Elizabethtown, KY
Elizabethtown, Kentucky

About this job

Elizabethtown Ky, Internet helpdesk      

         1st shift, Monday thru Saturday 11AM-8PM.

         $10/HR.

Duties include:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

         Basic computer skills.

         Customer service via telephone.

Requirements:

         1 year of verifiable experience or training in customer service or call center position.

         Must have general knowledge of office equipment and able to perform general office duties.

         Must be able to pass a background check.