Diamond Point Hospitality Guest Care Associate / Front Desk / Night Auditor job in Knoxville, TN

Company
Diamond Point Hospitality
Job Title
Guest Care Associate / Front Desk / Night Auditor
Job Type
Full-time, Part-time
Location
420 N Peters Road
Knoxville, TN 37922

Guest Care Associate / Front Desk / Night Auditor

We have a full time position for Night Auditor available.  

Must be able to work various shifts per week and be available weekdays and weekends.

  • Must have a high school diploma or equivalent.
  • Be authorized to work in the United States.
  • Must have reliable transportation.
  • Background check required.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 

Competencies 

Dealing with Ambiguity 

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. 

Compassion 

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others. 

Composure 

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis. 

Interpersonal Savvy 

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably. 

Knowledge/Skills 

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. 

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. 

Must have vision ability to read written communiques and monochrome computer screen. 

Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. 

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. 

Abilities 

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. 

 

Additional Info

Driving
Valid Driver’s License
Minimum Age
21+ years old

Job Industries

Company Overview

Diamond Point Hospitality

Apply Now

Browse similar jobs