Key Holder

Shift Leader

Reports to Store Manager                                      Status Non-exempt

This description is a "general" description of duties related to the position of a Key Holder.  Job responsibilities may be altered at any time.

POSITION PURPOSE

To help promote all aspects of the business:  buying, selling, pricing, and merchandising.  Promote a high level of customer service ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner.  Assist store management in daily store operations, including the buying of used product, and opening/closing procedures.

MAJOR AREAS OF RESPONSIBILITY

1.         Greet customers immediately, determine their needs, and handle all

            transactions in a professional and enthusiastic manner.

2.  Become familiar with products, brands and prices and make        recommendations of products, including their features and benefits, to suit

            customers' needs.  Maximize sales and customer satisfaction by adding

            items to close the sale.

3.         Buy used product.  Invite customer to return to the store to buy and sell. 

            Promote the Concept image.

4.         Price and ticket items appropriately based on pricing/buying guidelines.  Restock store following merchandising plan.  Maintain store displays and follow store housekeeping and maintenance standards and procedures.

5.         Develop proficiency in operating computerized sales tracking system for    all sales transactions, buys, returns, etc.

6.         Achieve personal and store sales goals by applying sound customer service and sales protocol.

7.         Monitor and assist in the completion of daily store opening and closing      procedures.  To include computer register closing, bank deposits and

            financial reconciliation, information reporting, and daily store

            maintenance/housekeeping duties.

QUALIFICATIONS

1.         Prior customer service experience preferred, but willing to train the right

candidate.    

2.         Ability to work well as a team member and to take/follow directions.

3.         Excellent communication and interpersonal skills.

4.         Sales and goal-oriented.

5.         Must be computer literate

PHYSICAL REQUIREMENTS

1.         Standing for unlimited amount of time, sometimes up to 8 hours.

2.         Lifting up to 40 lbs. unassisted.

3.         Bending, rotating, reaching conductive to a retail environment and to receiving, pricing and stocking merchandise.