On Call Coordinator

On Call Coordinator
​Home Instead​®​​​​ offers an individualized approach to keep seniors safe and sound at home, instead of anywhere else. Our team is currently looking for highly motivated individuals who will perform a variety of on-call duties.
Responsibilities:                                                                                                  

• Review schedule with Service Coordinator and become aware of any potential trouble spots that might arise.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. 
• Fill all Client shifts following designated office scheduling processes. 
• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). 
• Contact backup person when questions arise about clients or CAREGivers that require input
• Fill in on assignments that come open until a replacement CAREGiver is found
• Communicate client and CAREGiver concerns or problems with owner or designated key player. 
• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. 
• Create a log of the activities of your shift and communicate that to the designate key player(s).
• Perform any and all other functions deemed necessary  
• Demonstrate open and effective communication with owner, colleagues and CAREGivers
• Ensure Home Instead Senior Care standards are met and upheld

Knowledge, Skills and Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word, Outlook
• You will use online collaboration tools to interact with customers and your co-workers. 
• Must be able to work evenings or weekends as required
• Monday to Friday 4 pm to 8 pm and weekends

CHMK & Associates Inc. d.b.a. Home Instead Senior Care is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
The pay is very competitive, the hours are consistent, and you get to work out in a professional office environment. 
 

Each Home Instead franchise is independently owned and operated.