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Security / Client Value Manager / New York, NY
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | new york, New York |
About this job
**Overview:**
**ABOUT ALLIEDBARTON SECURITY SERVICES**
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
**DESCRIPTION**
**AlliedBarton Security Services is in search of a*Client Value Manager*to ensure Client Satisfaction. The Client**
**Value Manager will be supported by a team of Field Operation Managers' who will have the day-to-day responsibility to engage our employees who are currently supporting our diverse portfolio of Clients. The position will be based out of our New York City office:**
**KEY RESPONSIBILITIES:**
* Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
* Focus on hiring, development, and retention of appropriate security officers and Field Operations Managers
* Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
* Engage regularly with clients to share his/her expertise to enhance the value of AlliedBarton's offering
* Assist in coordinating the day-to-day team effort of Field Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
* Manage the delivery of services through subordinate managers and fill in for them and the District Manager in their absence or as requested or required.
* Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
* Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
**ADDITIONAL RESPONSIBILITIES**
* Enforce Allied policies as outlined by the handbooks and executive memos.
* Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
* Act as liaison between AlliedBarton and the customer to foster customer intimacy, including travel to/from face to face meetings.
* Maintain confidentiality of all information and data.
* Keep records and prepare accurate and timely reports both manually and through automated methods.
* Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness.
* Perform other related duties and responsibilities as assigned or required.
* Actively participate in community and business related organizations.
**QUALIFICATIONS**
The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 5 years of general management experience in a service industry. Contract or proprietary security services experience is desired. In addition, we require the following skills:
* Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred.
* At least 5 years of business management/operations/supervisory experience
* Proven strong service orientation and excellent interpersonal and organizational skills
* Ability to develop and grow client relationships
* Proven ability to lead and develop a team
* Ability to make decisions and conduct courageous conversations
* Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
* Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
* In-depth understanding of financial performance.
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
*
**Salary Range: $75,000 minimim + bonus and mileage allowance**
**Key Competencies:** Interpersonal Skills, Deliver Results, Client Focus, Lead People, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability for Client Value
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey and
**Dare to be GREAT**! Be daring, be GREAT, be one of us!
For additional information, please visit our website atwww.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.
Requisition ID
2015-55307
**# of People Needed**
1
**Job Locations**
US-NY-New York
**Total Hours**
..
**Posted Date**
12/14/2015
**Category**
Management
**ABOUT ALLIEDBARTON SECURITY SERVICES**
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
**DESCRIPTION**
**AlliedBarton Security Services is in search of a*Client Value Manager*to ensure Client Satisfaction. The Client**
**Value Manager will be supported by a team of Field Operation Managers' who will have the day-to-day responsibility to engage our employees who are currently supporting our diverse portfolio of Clients. The position will be based out of our New York City office:**
**KEY RESPONSIBILITIES:**
* Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
* Focus on hiring, development, and retention of appropriate security officers and Field Operations Managers
* Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
* Engage regularly with clients to share his/her expertise to enhance the value of AlliedBarton's offering
* Assist in coordinating the day-to-day team effort of Field Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
* Manage the delivery of services through subordinate managers and fill in for them and the District Manager in their absence or as requested or required.
* Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
* Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
* Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
**ADDITIONAL RESPONSIBILITIES**
* Enforce Allied policies as outlined by the handbooks and executive memos.
* Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
* Act as liaison between AlliedBarton and the customer to foster customer intimacy, including travel to/from face to face meetings.
* Maintain confidentiality of all information and data.
* Keep records and prepare accurate and timely reports both manually and through automated methods.
* Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness.
* Perform other related duties and responsibilities as assigned or required.
* Actively participate in community and business related organizations.
**QUALIFICATIONS**
The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 5 years of general management experience in a service industry. Contract or proprietary security services experience is desired. In addition, we require the following skills:
* Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred.
* At least 5 years of business management/operations/supervisory experience
* Proven strong service orientation and excellent interpersonal and organizational skills
* Ability to develop and grow client relationships
* Proven ability to lead and develop a team
* Ability to make decisions and conduct courageous conversations
* Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
* Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand
* In-depth understanding of financial performance.
* Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
*
**Salary Range: $75,000 minimim + bonus and mileage allowance**
**Key Competencies:** Interpersonal Skills, Deliver Results, Client Focus, Lead People, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability for Client Value
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey and
**Dare to be GREAT**! Be daring, be GREAT, be one of us!
For additional information, please visit our website atwww.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran.
Requisition ID
2015-55307
**# of People Needed**
1
**Job Locations**
US-NY-New York
**Total Hours**
..
**Posted Date**
12/14/2015
**Category**
Management
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