Scheduling Coordinator

Hours: Monday, Tuesday 8:30am-5:30pm Location: 2439 Linden Lane, Silver Spring, MD 20910; www.HomeInstead.com/197  
Submit resume/salary requirements to patty.mascari@homeinstead.com; no phone calls please.
  Mission: Enhancing the lives of aging adults and their families  
Core Values:

• Treat each other with dignity and respect
• Encourage growth in ourselves and others
• Build value in our service to others

 
 
Position:  Scheduling Coordinator
Reports to:  Client Services Manager
 
 
Primary Responsibilities:
 

1. Staff new client assignments with appropriate caregiver(s).  Staff existing client assignments with substitute caregiver(s) whenever caregiver(s) is ill, on vacation, etc.  Making excellent caregiver/client match is key. 
2. Communicate name of caregiver(s) to client and/or primary contact and provide details of client assignment. 
3. Communicate name of caregiver(s) and Client Ambassador to client or primary contact.  Follow up within 24 hours of placement to determine satisfaction.
4. Follow up with caregiver(s) within 24 hours of placement, to determine satisfaction.  Report any client challenges to Client Services Manager.
5. Document all caregiver and client discussions (including scheduling changes, call outs and cancellations, etc.) in ClearCare.
6. Respond to any client or caregiver scheduling phone calls.
7. Determine, with assistance from Client Services Manager:  Caregiver of the Week, Caregiver of the Month, and Caregiver of the Year.

 
Secondary Responsibilities:

1. Attend periodic training and other company events.
2. Assist with other duties and special projects.

 
Qualifications: 
●   High school diploma                                                       ●   Problem solver, detailed oriented, people person
●   Scheduling experience preferred                                  ●   Computer proficient  
●   Successfully pass a background check                         
●   Team player
 

Each Home Instead franchise is independently owned and operated.