3rd Shift Full-Time Alarm Monitoring Processor

Summary: Serves as lead investigator during alarm incidents; Collects necessary information and completes investigation reports; Works with external partners to protect Company assets.

Responsibilities:

• Monitors a central station of electrical protective signaling equipment
• Responds remotely to alarm activations, such as unlawful intrusion, fires or property damage. Escalates alarms to police and fire department as needed
• Examines source of alarm and trouble signals as recorded in central station. Reports irregular signals for corrective action
• Observes live store activity, at any given time, to ensure safety of store personnel and customers; to determine if stores personnel are in compliance with Company policies and procedures
• Interprets coded audible or visible signals received on alarm signal board. Records signals, as needed
• Maintains operating knowledge of manual and computer systems utilized by the department
• Writes investigation reports, and completes necessary documentation in a timely manner
• Reviews videotape surveillance and gathers evidence regarding alarm incidences
• Coordinates activities with police and fire departments during alarms, as needed
• Supports stores/departments during system installs, upgrades and conversions
• Answers and responds to incoming calls requesting alarm system support and personal assistance 
• May search, interpret, select and code documents and records
• May provide support to the store by communicating directly with store employees and/or troublesome individuals
• Perform other duties as assigned

Education Requirements:

• High School Diploma or equivalent

Experience Requirements:

• 3 to 5 years in Alarm Monitoring, Security or closely related experience

Skill Requirements:

• Demonstrated expertise with Word, Excel, and other MS Office suite applications
• Excellent communication skills and the ability to research and resolve issues
• Good understanding of intra-department functions and operations
• Strong people skills with a positive, professional attitude
• Ability to function in a fast-paced team environment with continually changing priorities
• Ability to Multi-task in a dynamic work environment
• Ability to perform repeated bending, standing, and reaching
• Ability to occasionally lift up to 40 pounds

Other Requirements:

• This position requires 3rd shift, weekend, and holiday availability