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Hours Full-time
Location 500 Speedway Drive
Enon, Ohio

About this job

Summary: Serves as lead investigator during alarm incidents; Collects necessary information and completes investigation reports; Works with external partners to protect Company assets.

 

Responsibilities:

  • Monitors a central station of electrical protective signaling equipment
  • Responds remotely to alarm activations, such as unlawful intrusion, fires or property damage. Escalates alarms to police and fire department as needed
  • Examines source of alarm and trouble signals as recorded in central station. Reports irregular signals for corrective action
  • Observes live store activity, at any given time, to ensure safety of store personnel and customers; to determine if stores personnel are in compliance with Company policies and procedures
  • Interprets coded audible or visible signals received on alarm signal board. Records signals, as needed
  • Maintains operating knowledge of manual and computer systems utilized by the department
  • Writes investigation reports, and completes necessary documentation in a timely manner
  • Reviews videotape surveillance and gathers evidence regarding alarm incidences
  • Coordinates activities with police and fire departments during alarms, as needed
  • Supports stores/departments during system installs, upgrades and conversions
  • Answers and responds to incoming calls requesting alarm system support and personal assistance 
  • May search, interpret, select and code documents and records
  • May provide support to the store by communicating directly with store employees and/or troublesome individuals
  • Perform other duties as assigned

 

Education Requirements:

  • High School Diploma or equivalent

 

Experience Requirements:

  • 3 to 5 years in Alarm Monitoring, Security or closely related experience

 

Skill Requirements:

  • Demonstrated expertise with Word, Excel, and other MS Office suite applications
  • Excellent communication skills and the ability to research and resolve issues
  • Good understanding of intra-department functions and operations
  • Strong people skills with a positive, professional attitude
  • Ability to function in a fast-paced team environment with continually changing priorities
  • Ability to Multi-task in a dynamic work environment
  • Ability to perform repeated bending, standing, and reaching
  • Ability to occasionally lift up to 40 pounds

 

Other Requirements:

  • This position requires 3rd shift, weekend, and holiday availability