Home Care Consultant

The world's leading non-medical Senior Homecare company is seeking an extraordinary team member with a deep compassion for the elderly and those who serve them. Must thrive in a fast paced, highly committed environment. Must be a strong team player. Must attach a resume. Opportunity for growth. Performance based bonuses and health benefits. Join a team that cares about you and the seniors we serve- To us it is personal!

This position requires an individual who thrives on substantial person-to-person contact during the business day. Our services are in high demand and you must be able to thrive in a fast paced environment. You will not thrive with us if you are unable to work in a team environment.

Do you have these qualities?

· Strong communication skills
· Proactive follow up skills/Organizational skills
· Ability to handle fast paced environment
· Ability to multi-task
· Must be proficient with data entry
· Ability to have a flexible work schedule
· And the most important; Build Relationships with clients, CAREGivers and with your office colleagues.

Honesty, Dependability, Professionalism and a passion for caring for our aging community are a must!!!​

Objective:
The Home Care Consultant is responsible for ensuring achievement of revenue objectives for assigned territory.  Revenue is to be generated from a variety of Sales and Marketing duties, including research and pursue new referral sources and enhance and maintain relationships with existing referral sources.  Responsible for reporting results in moving relationships forward to Manager on a weekly basis, discussing successes and opportunities, and demonstrating documented progress and inquiry production in Sales/Marketing/Networking areas.  TheHome Care Consultant  is expected to perform a variety of duties in the recruitment of CAREGivers.  The Home Care Consultant is expected to recruit, screen, and generate new hires of CAREGivers in order to provide the highest quality service to clients. The Home Care Consultantis responsible for ensuring the achievement of hiring objectives for assigned territory by using the same consultative sales process and referral provider roadmap. The Home Care Consultant will also be conducting new service assessments of potential clients in a variety of settings to set up services for new clients.  Taking inquiry / sales leads for potential clients, following up on leads, and setting appointments to meet with potential clients.  
 
Primary Responsibilities:     
                                                                 

• Reflect the core values 
• Responsible for researching and developing client relationships and producing referrals; performs all phases of sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary. 
• Achieves inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, funeral homes, etc.
• In conjunction with Home Instead Senior Care franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
• Develops and maintains knowledge of Home Instead Senior Care brand.  Effectively presents Home Instead Senior Care marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging and conducting formal group presentations to referral providers.
• Maintains accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of computer to maintain accurate records to maximize territory potential.
• Develops a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone and Web.
• Adheres to all company policies, procedures and business ethics codes.
• Participates and contributes to the development of educational programs offered to clients, prospects, and co-workers.  
• Answer each employment inquiry in a friendly, professional and knowledgeable manner.
• Develop and implement new recruitment strategies within the community to include career fairs and sponsored events.
• Schedule and conduct applicant interviews in an efficient and professional manner as needed or in the field as the opportunity arises.  
• Maintain regular attendance at the office to execute job responsibilities.

Secondary Responsibilities: 

• Conduct Care Consultations as needed
• Conduct client/CAREGiver introductions as needed
• Conduct quality assurance (QA) visits with clients as needed
• Participate in various PR strategies
• Conduct Service Inquiries
• Help with various events
• Participate in community events
• Prepare and mail brochures in response to inquiries
• Perform any and all other functions deemed necessary
• Participate in J.D. Power and Associates Satisfaction Survey
• Participate in daily stand ups and weekly accountability meetings

Education/Experience Requirements:

• College Degree or equivalent work experience
• Related business or sales experience (consultative sales a plus)
• Must possess a valid driver’s license
• Must be able to work in the field, and be insurable.
• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered

Supervisory Responsibilities:

• None

Knowledge, skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established 
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• The ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• The ability to organize and prioritize daily, monthly, quarterly and yearly work
• The ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• The ability to present a professional appearance and demeanor
• The ability to operate office equipment 
• Must have computer skills and be proficient in Word and Excel
• Ability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting

• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills 

Helping Seniors in The Greater Sacramento and Sierra Foothills area since 1997. The Sacramento area Home Instead Senior Care organization was developed 16 years ago with a passionate desire to be your trusted source in helping your family keep your aging mother, father, grandparents or loved ones in their home as they grow older. Owner, Buck Shaw opened the local Home Instead Senior Care offices after being involved in his own fathers care for the previous ten years. He learned firsthand the challenges, frustrations, joys and successes that only come from the experience of CAREGiving. It was a highly personal experience that deeply affected him and led him to develop the Sacramento and Sierra Foothill Home Instead Senior Care offices. Acting in the best interest of local Seniors has been a guiding principal since those early days in 1997. Home Instead Senior Care has been a pioneer and industry leader in screening, training and community service.
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Each Home Instead franchise is independently owned and operated.