Retail Associate - Chocolateer

We have a part-time opening for a Retail Associate - Chocolateer.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 1 or more years experience.
• Be authorized to work in the United States.
• Background check required.

Retail Associate - Chocolateer – GCF

Ghirardelli Chocolate Fountain

801 Beach Street

San Francisco, CA  94109

The Ghirardelli Chocolate Shop & Ice Cream Fountain located at 801 Beach Street, at the foot of historic Ghirardelli Square in San Francisco, CA is looking for guest-oriented, out-going employees to Create Fountain & Beverage products, serve our Guests, merchandise and sell our products while providing excellent Guest Service.

Sunshine is now being hired! We offer competitive wages based upon experience.

We have positions available for all shifts; nights, holidays, and weekends are must.

Responsibilities include, cashiering, stocking, fountain/food service, general sanitation of work area, and providing exceptional guest service.

If you love premium chocolate & ice cream, have a desire to deliver exceptional Guest service and are looking for an opportunity to work for a company with a fun, professional atmosphere, then apply today!

Summary:  To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.

Education and/ Experience

• High School Diploma. 

Key Job Responsibilities:

Cashiering

• Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction


• Process purchases according to Company guidelines and protocols


• Bag purchases according to Company guidelines and Guest requirements


• Entice Guests and increase Check Transactions utilizing Up-sell techniques


• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing

• Assemble various proprietary retail items per the Recipe Guidelines


• Maintain adequate supply of all retail product both on the sales floor and in back stock

Guest Service

• Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area


• Maintain detailed knowledge of all products, pricing, and Company History


• Offer samples of approved product to all Guests

Maintenance and Sanitation

• Maintain all serveware, and work areas in a clean and sanitary condition per Company Guidelines


• Maintain all glassware and serve ware in a clean and sanitary condition per Company Guidelines


• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition     

Fountain/Food Service

• Properly Set Up, Maintain, and Break Down Fountain Area per Company Guidelines and Standards


• Utilize good judgment and practice to minimize or eliminate wasted product


• Replenish toppings and various fountain items throughout the day as needed


• Work as a “Topper" or “Scooper" as needed


• Perform “Semi-Table Service" function as part of overall Guest Satisfaction


• Be knowledgeable of product information, prices, and ingredients


• Maintain the requisite amount of glassware


• Follow Food Safety guidelines and Best Practices for the proper storage, care, and usage of food items and utensils

Job Requirements

Skills Required

• Basic math computation skills relevant to the requirements of the position


• Strong oral and written communication skills relevant to the requirements of the position


• Verbal and Written English language skills at a minimum of an 8th grade equivalent


• A Propensity to provide Superior Guest Service


• Maintain smile and pleasant demeanor

“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.”

Ghirardelli maintains a Drug Free Workplace Policy, and therefore will require a drug test of any applicant that has received a conditional offer of employment.