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Hours Full-time, Part-time
Location Saugus, MA
Saugus, Massachusetts

About this job

Job DescriptionPosition Purpose:

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.

Minimum Qualifications

Must pass the Drug Test.

Must pass Background Check.

Must pass pre-employment test if applicable.

Must be able to work a flexible schedule in a retail environment.

Preferred QualificationsKnowledge, Skills, Abilities and Competencies:

Cashier Skills: Demonstrates ability to quickly and accurately process transactions. Processes transactions efficiently (Seconds Per Transaction), minimizes voids/clearance actions, minimizes quantity key usage, and maximizes scanner usage

Return/Exchange Skills: Demonstrates ability to efficiently and accurately process returns and exchange transaction

Self-Checkout Skills: Demonstrates knowledge of all Self-Checkout procedures. Coaches customers on the use of Self-Checkout and assists customers

Cash handling Skills: Demonstrates knowledge of cash handling policies and procedures

Customer Recovery Skills: Handles dissatisfied customers or customer complaints effectively, defuses negative situations as appropriate; show diplomacy; guides toward positive resolution; conveys a sense of competence and effectiveness to customer