Customer Service Representative

General Summary:

Answer incoming calls from customers and sales representatives to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide product information and complete general administrative tasks and order follow-ups.

Principal Duties and Responsibilities:

-Answer phone calls for product information, troubleshooting, general information and order processing.

-Keep internal databases that house customer information clean and up to date.

-Review and audit order paperwork prior to order processing

-Issue returns authorizations (RA's) for repairs and credits under company guidelines.

-Use department knowledgebase to follow current procedures and processes.

-Troubleshoot equipment and software problems including assisting customers with Windows applications.

-Provide follow up calls to customers for orders and repair approvals.

-All other duties as assigned.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.