Citarella Seeking Call Center Agents
Citarella is seeking a Call Center Representative to join our team! This position is based out of our Warehouse location in Hunts Point, Bronx. We are looking for enthusiastic individuals who have a thorough understanding of providing exceptional telephone customer service and have the ability to work a flexible schedule including nights and weekends.
Our Call Center Representatives are the first point of contact via telephone for the Warehouse and are responsible for presenting a professional and positive Company image to all internal and external customers. Some of the main functions of this role include fielding and routing calls, confirming store orders, and serving as a valuable resource for the Citarella team.
- Exceptional telephone etiquette and communication skills
- Must be able to handle high call volume and multi-task
- Strong computer skills including Microsoft Office, Microsoft Word, Microsoft Excel
- Excellent organization skills and attention to detail
- Strong interpersonal skills and ability to communicate with individuals at all levels
- Must be able to work a flexible schedule including nights, holidays, and weekends
- Ability to read, write and communicate using English language sufficient to perform job functions, conduct business related mathematics and analyze data as required.
Tasks & Responsibilities:
- Answer telephones, route calls, and log all calls
- Respond to customer inquiries both internal and external and research required information using available resources
- Handle and resolve customer issues and complaints; ensure follow up with all parties involved
- Confirm store orders
- Process purchase orders, request forms and other applications
- Efficiently and expediently handle all store orders
- Print warehouse labels and signs and support with all administrative work
- Additional duties and projects as assigned by manager
In return, we offer you:
Competitive Wages, Medical, Dental, Flexible Spending Accounts - Health, Transit and Dependent Care, Paid Time Off (PTO), Employee Discount and 401K Retirement Savings with Company Match!