Citarella Citarella Seeking Call Center Agents job in New York, NY

Job Title
Citarella Seeking Call Center Agents
Job Type
Full-time, Part-time
Est. Wages
$10.85 to $19.97 per hour (Snag Est. )
2135 Broadway
New York, NY 10023
Last Active
+30 days

Citarella Seeking Call Center Agents

citarella jobs

Citarella is seeking a Call Center Representative to join our team! This position is based out of our Warehouse location in Hunts Point, Bronx. We are looking for enthusiastic individuals who have a thorough understanding of providing exceptional telephone customer service and have the ability to work a flexible schedule including nights and weekends. 


Job Summary

Our Call Center Representatives are the first point of contact via telephone for the Warehouse and are responsible for presenting a professional and positive Company image to all internal and external customers. Some of the main functions of this role include fielding and routing calls, confirming store orders, and serving as a valuable resource for the Citarella team.


Minimum Requirements:

  • Exceptional telephone etiquette and communication skills
  • Must be able to handle high call volume and multi-task
  • Strong computer skills including Microsoft Office, Microsoft Word, Microsoft Excel
  • Excellent organization skills and attention to detail
  • Strong interpersonal skills and ability to communicate with individuals at all levels
  • Must be able to work a flexible schedule including nights, holidays, and weekends
  • Ability to read, write and communicate using English language sufficient to perform job functions, conduct business related mathematics and analyze data as required.


Tasks & Responsibilities:

  • Answer telephones, route calls, and log all calls
  • Respond to customer inquiries both internal and external and research required information using available resources
  • Handle and resolve customer issues and complaints; ensure follow up with all parties involved
  • Confirm store orders
  • Process purchase orders, request forms and other applications
  • Efficiently and expediently handle all store orders
  • Print warehouse labels and signs and support with all administrative work
  • Additional duties and projects as assigned by manager


In return, we offer you:

Competitive Wages, Medical, Dental, Flexible Spending Accounts - Health, Transit and Dependent Care, Paid Time Off (PTO), Employee Discount and 401K Retirement Savings with Company Match!

Additional Info

Job Industries

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Posted: 2018-11-17

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