On Call Scheduler - Full-time / Part-time

Company Description- Denver area Colorado Based

Home Instead Senior Care is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,000 independently owned and operated franchises in 17 countries. Our services include personal care, companionship, meal preparation, medication reminders, light housekeeping, Alzheimer's care, and incidental transportation to name a few. The Scheduling Coordinator is expected to perform a variety of duties in the coordination of scheduling service for Clients and professional CAREGivers.  
 
Our services are performed by screened, trained and bonded employees for as little as 3 hours a day up to 24 hours a day, 7 days a week. Our passion and commitment is to enhance the lives of aging adults and their families. Since 1994, Home Instead Senior Care has helped over 1 million clients live independently - allowing them to enjoy the day-to- day activities they have come to count on, living live to the fullest!

Job Description
    
A person interested in this position must have extraordinary phone skills, competence in all Microsoft Office products, and excellent organizational skills. This position is ideal for someone who enjoys people, multitasking, and working together with a team.  

Our company is built upon a set of core values, including honesty and integrity. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead Senior Care become one of America's fastest growing and respected companies. 
 
Position Details

• Answer each incoming call in a friendly, professional and knowledgeable manner.
• Work from Home
• Successfully satisfy at least one of the 5 CAREGiver Needs when interacting with a professional CAREGiver.
• Select the best possible professional CAREGiver for each Client.
• Set up an introduction between the Client and the professional CAREGiver.
• Oversee the professional CAREGiver experience and Client’s Satisfaction by successfully monitoring, mediating, logging and reporting all Client and CAREGiver activity.
• Successfully coordinate CAREGiver schedules on a daily basis to ensure reliable and not redundant service.
• Supporting a dynamic team
• OnCall rotation is expected 
• Weekends and evenings

 
Position Qualifications

• High Integrity
• High intensity multi-tasking
• Passion for seniors
• Ability to demonstrate effective interpersonal skills
• A sense of urgency
• Sound judgment and good decision-making skills
• Demonstrate integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Excellent verbal and presentation skills
• Ability to work as a team
• Demonstrate excellent organizational skills
• High school degree or equivalent
• Previous receptionist and/or administrative assistant experience preferred
• Complete a criminal background, MVR, drug screen & reference checks

 
Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by William Dahlquist Enterprises d.b.a. Home Instead Senior Care; an independently owned and operated Home Instead Senior Care franchise. This position must demonstrate excellent oral and written communication skills and the ability to listen effectively. This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making skills. Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly and yearly work.
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers.
• Ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Ability to stand and walk during the course of a normal business day. 
• Ability to present a professional appearance and demeanor.
• Must be patient and congenial on the telephone. 
• Must have computer skills and be proficient in Word and Excel.
• Ability to work evenings and weekends as required.

• Ability to perform duties in a professional office setting.
• Knowledge of the non-medical senior care industry.

 
In addition to various training opportunities for this position, Home Instead Senior Care provides a competitive benefits package.
 
 

Each Home Instead franchise is independently owned and operated.