Administrative Assistant - Full-time / Part-time

The Home Instead Senior Care office in Los Angeles is looking for a full-time Administrative Assistant to join our team.  Join the World leader in making a difference in the lives of seniors in our community.  By providing administrative support to our office, you will help enable seniors to age safely and independently in their own home.  

The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support the entire office. The Administrative Assistant is expected to answer phones, complete administrative duties and support staff members with clerical tasks in order to provide the highest quality service to CAREGivers and clients.

Primary Responsibilities:                                                                             

• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Assist with recruitment process for new CAREGivers including fielding phone inquiries in a knowledgeable manner and schedule pre-screening calls and interviews
• Assist with hiring process for new CAREGivers including reference checks, background checks, etc
• Assist with staffing and scheduling of CAREGivers
• Support Human Resource team will all aspects of CAREGiver Engagement
• Assist with billing and payroll processing
• Enter and maintain accurate client and CAREGiver records in the operating system
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Assist with preparing and sending labels, letters, emails, faxes and other forms of communications
• Ensure timely and detailed documentation via ClearCare, emails, appropriate forms, and/or through any other methods within Office guidelines
• Demonstrate open and effective communication with Clients, family members, Office Staff, the franchise owner, CAREGivers, vendors, and referral providers/care providers
• Report any incidences of abuse or suspected abuse in accordance to the law
• Adhere to all company and Office policies, protocols, guidelines and business ethic codes

 Secondary Responsibilities: 

• Maintain, order and stock office supplies
• Filing and organization of client and CAREGiver files
• Conduct client/CAREGiver introductions as needed
• Maintain cleanliness of office
• Perform any and all other functions deemed necessary

 Essential Job Requirements:

• Complete at least 5 hours of entry level training
• Complete a criminal background check, Livescan (DOJ/FBI fingerprint clearance), statement of prior criminal record
• TB Clearance
• Possess a valid driver’s license
• Possess safe, reliable transportation that is accessible to you during your work hours
• Possess valid auto insurance with acceptable limits
• Ability to treat and care for clients and their property with dignity and respect
• Ability to communicate with clients in a friendly and congenial manner

Other requirements include but are not limited to: up to 3 years of verifiable administrative experience, 2 year college degree or better, references, drug screening, a valid DL, a reliable and safe car.  Any healthcare, home care, and/or caregiving, experience a major plus. 

Paid training. Growth potential. Compensation is $12-$16 p/hr DOE and outcome of screening process. In your cover letter, please include your salary history and expectations. Thank you and good luck!