Client Care Coordinator - Full-time / Part-time

We are looking for an individual to join our team as the Client Care Coordinator. The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiverSM introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities Include:                                                                             

• Work with other staff towards a goal of high client and CAREGiver satisfaction.
• Identify and implement ways to be “proactive” instead of “reactive.”
• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Work with other team members to coordinate various aspects of a client’s care.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Qualifications

• College degree preferred
• One year experience in home care or senior-related industry required, an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings or weekends as required
• Must have the ability to 
  • demonstrate excellent oral and written communication skills and the ability to listen effectively
  • work independently, maintain confidentiality of information and meet deadlines
  • the ability to work as part of a team
  • use effective interpersonal skills as well as sound judgment and good decision-making skills
  • demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • organize and prioritize daily, monthly and yearly work
  • establish good working relationships with management, colleagues, franchise owners and their staff
  • be patient and congenial on the telephone
  • present a professional appearance and demeanor

Home Instead Senior Care® in Tolland CT is an independently owned and operated, non-medical home care agency that offers many different types of in-home care individualized to meet the needs of family members. The Home Instead Senior Care network has been delivering in-home care for more than 20 years. Please see homeinstead.com/713 for more information about our agency.

Each Home Instead franchise is independently owned and operated.