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Scheduling Coordinator
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1703 Phyllis Street, Suite 105 Bentonville, Arkansas |
About this job
SUMMARY
The Staffing / Scheduling Coordinator is responsible for scheduling clients and field staff in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
As a Care Coordinator / Scheduler your Responsibilities
Create and maintain client schedules with an emphasis on quality matches and consistent caregivers in the home.
Ensure schedule is completed in such a way to retain all clients, hours and caregivers and keep the schedule up to date at any given time.
Communicate and educates field staff about specific client needs.
Monitor, mediate, and log client and field staff activity and follow up on field staff assignment and client services.
Enter and maintain accurate client and caregiver records in the software system.
Assist staff with after hours and weekend call
Field new client inquires over the phone in knowledgeable manner, enter the information into the software system and work with team to set up care meeting.
Follow up and communicate caregiver and client issues to ensure problems are resolved.
Recognize and capture opportunities to increase services hours in scenarios to enhance and or increase quality care.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
The Staffing / Scheduling Coordinator is responsible for scheduling clients and field staff in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
As a Care Coordinator / Scheduler your Responsibilities
Create and maintain client schedules with an emphasis on quality matches and consistent caregivers in the home.
Ensure schedule is completed in such a way to retain all clients, hours and caregivers and keep the schedule up to date at any given time.
Communicate and educates field staff about specific client needs.
Monitor, mediate, and log client and field staff activity and follow up on field staff assignment and client services.
Enter and maintain accurate client and caregiver records in the software system.
Assist staff with after hours and weekend call
Field new client inquires over the phone in knowledgeable manner, enter the information into the software system and work with team to set up care meeting.
Follow up and communicate caregiver and client issues to ensure problems are resolved.
Recognize and capture opportunities to increase services hours in scenarios to enhance and or increase quality care.
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
•Must be patient and congenial on the phone. This position involves extensive phone use.
•Must be comfortable handling complex scheduling demands and managing multiple clients and caregivers.
•Superior customer services and strong communication skills
•Excellent phone voice – must be able to hear a smile.
•Self-motivated, capable of working autonomously with strong organization and problem-solving skills.
•Demonstrate solid judgement about client care
•Must have a sense of understanding and urgency for priorities
•Must be able to function under stress such as incoming calls, people waiting to see you, caregiver call offs, and changing client schedules
•Proficiency with computers (Microsoft Office Suite) and ability to adapt easily to software systems.
Preferred Experience:
Healthcare office / admin: 1 year
Customer service: 2 years
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