On-Call Staffing Coordinator Needed! - Full-time / Part-time

• Answer all calls after hours (4:30 pm to 8 am) Monday - Friday and all day Saturday and Sunday, 7 days a week. This position at this time is one week on, one week off. Hours may increase in the future.
• Prior to the start of the on-call shift, review schedules with designated Staff Coordinators and become aware of any potential trouble spots that might arise.
• Make sure you have all resources needed for on call responsibilities such as laptop, internet connection and phone; along with any paper resources deemed necessary.
• Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
• Fill all shifts by following designated office scheduling processes.
• Communicate changes in shifts to the Client(s) and CAREGiver(s) in ClearCare.
• Fill in on assignments that come open until a replacement CAREGiver is found.
• Communicate client and CAREGiver concerns or problems to the designated key player.
• Monitor and log both client and CAREGiver activities and follow up on CAREGiver assignments and Client services in ClearCare.
• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and help Client Care Coordinators schedule care consultations.
• Track all calls and email summaries of the activities of your shift to the designated key player(s).
• Demonstrate open and effective communication with owner, colleagues, Clients and CAREGivers.

 Requirements:

• High school diploma and valid driver's license.
• Must be able to pass DOJ background check.
• 2+ years experience in customer service. Previous staffing experience is highly recommended.
• Excellent phone skills. 
• Excellent written and verbal communication.
• Ability to problem solve effectively with compassion and ingenuity.
• Internet connection at home.

Each Home Instead franchise is independently owned and operated.