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in Houston, TX
Team Lead
•30 days ago
Hours | Full-time, Part-time |
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Location | Houston, TX Houston, Texas |
About this job
Call Center Healthcare Facility seeking an ideal candidate as a Team Lead!
Under general supervision, performs a variety of administrative and staff support duties for assigned Operations Manager, which require a range of skills and knowledge of organizational policies and procedures.
Supervises all non-exempt full time and part time employees. Coordinates workflow in the office for exempt employees. Directs flow of work to and from off-site contractors and other offices.
Duties and Responsibilities include the following. Other duties may be assigned.
- Implements the workflow and work assignments established by the Operations Manager. Recommends actions and changes to the Operations Manager.
- Supervises non-exempt employees, including scheduling work hours, approving leave and evaluating performance.
- Coordinates and performs a range of staff and/or operational support activities; serves as a liaison with exempt employees and off-site contractors, and other departments and operating units in the resolution of day-to-day administrative and operational problems.
- Provides administrative/secretarial support for the office such as answering telephones, assisting visitors, schedules and coordinates meetings, events, interviews, appointments, and resolving and/or referring a range of administrative problems and inquiries.
- Operates personal computer to maintain database records, view reports and monitor employees' use of the database.
- Prepares or assists with the preparation of scheduled and/or ad hoc statistical and narrative reports; performs basic information gathering and analysis and/or forecasting, as specifically directed, and in accordance with pre-established procedures.
- Assists Operations Manager in problem solving, project planning, and development and execution of stated goals and objectives.
- Sorts, screens, reviews, and distributes incoming and outgoing mail; composes, prepares, or ensures timely responses to a variety of written inquiries.
- Leads and trains subordinate staff as required.
Supervises assigned non-exempt employees. Will participate in an advisory capacity to the operations manager in recruiting, hiring and terminating of subordinate staff.