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Hours Full-time, Part-time
Location Lansing, MI
Lansing, Michigan

About this job

Universal Protection Service is proudly celebrating 50 years of being in business and is the largest privately owned security organization in the U.S.

Full Time positions offer benefits including $10.00 / hour pay + anniversary bonus + on the spot recognition program + medical, dental, vision, flex spending, and 401K.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

Universal Protection Service is seeking dynamic Security Dispatchers for a premier account. The ideal candidate for the Security Dispatcher position is excellent with customers and has an impressive ability to communicate well with others. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service. Apply today to join a company that cares for and recognizes its people. Whether you are an experienced Security Officer, or interested in exploring the security field as a career option, we welcome you to apply!

Responsibilities for the Security Dispatcher include, but are not limited to:
  • Observe and report suspicious activities and persons
  • Write detailed narrative reports and maintain daily activity reports (DARs)
  • Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance
  • Receiving incoming calls via phone and/or radio dispatch from field personnel related to security or other types of activities
  • Monitor alarms and notify responsible parties
  • Receive requests for information regarding vehicle permits and registration, ticket history, and provide pertinent information regarding Universal Protection Service
  • Generate report logs and other documentation as needed
  • Log information received into client-provided system; this typically consists of data entry into a computer-based dispatch system, although may be manually written as well
  • Relay information to field personnel on an as-needed basis
  • Provide directions or relay geographic information to field personnel using cross streets, local landmarks and establishments for reference
Position Requirements

Qualified applicants for the Security Dispatcher position will meet the minimum requirements, as described below:
  • High school diploma or equivalent required.
  • Be at least 18 years of age.
  • Must have flexible / open availability
  • Previous experience in a security dispatch environment highly desired.
  • Must have a strong working knowledge of MS Office software.
  • Energetic and focused personality with a demonstrated ability to take initiative and successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Must be able to obtain a valid Guard License as required in the state for which you are applying.
  • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
  • As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.
  • Must display exceptional customer service and communication skills.
  • Intermediate computer skills to utilize innovative, wireless technology at client specific sites.


Essential Physical and Mental Functions
  • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
  • Climb stairs, ramps, or ladders occasionally during shift
  • Occasionally bend/twist at waist/knees/neck to perform various duties
  • Occasionally lift or carry up to 40 pounds
  • Run as needed
  • Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
  • Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
  • Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
  • Work in various environments including adverse outdoor conditions such as cold, rain or heat;
  • Constant mental alertness and attention to detail required while setting priorities and following up on assignments
  • Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
  • Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
  • Must be able to read and understand all operating procedures and instructions
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)


EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce. Division Midwest - Universal Protection Service Post Internal Days 0 About the Organization Proud member of