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Hours Full-time, Part-time
Location 713 - 06268
Mansfield, Connecticut

About this job

Home Instead Senior Care® On Call Coordinator Job Description Duvall Downing LLC d/b/a Home Instead Senior Care

Summary:

Presently seeking highly responsible, professional, energetic and cool-under-pressure individuals to fulfill the On-Call Scheduler needs associated with our office. If you are confident you meet the requirements of the job and want to join a high-performing, strong team committed to providing individuals and families in northeastern Connecticut with the care they need to remain living at home safely, as independently as possible, and for as long as possible, please apply. Must be available to fulfill requirements of on-call responsibilities through 8:30 am (may require answering phone and/or finding replacement staff up to 8:30 am in the morning). 

Objective:

The On-Call Scheduler is expected to perform a variety of on-call duties (see below).  Weekday (Monday through Thursday) on call shifts begin at 5:00 pm and end at 8:30 am the following morning. Weekend on call shifts begin at 5:00 pm Friday and end at 8:30 am Monday morning. Currently seeking one to two individuals to work week days and/or weekends. Pay is per shift.
 
Primary Responsibilities:                                                                             
  • Reflect the core values of Duvall Downing LLC, (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
  • Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
  • Obtain resources needed from office as needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
  • Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
  • Fill all client shifts following designated office scheduling processes.
  • Communicate changes in client shifts to the client(s) and CAREGiver(s).
  • Contact backup staff when questions arise about clients or CAREGivers that require input
  • Contact CAREGivers to fill in on assignments that come open until a replacement CAREGiver is found
  • Communicate client and CAREGiver concerns or problems to designated key player.
  • Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.
  • Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations
  • Create a log of the activities of your shift and communicate that to the designate key player(s).
  • Return resources to the office following your shift.
  • Demonstrate open and effective communication with owner, colleagues and CAREGivers
  • Ensure Home Instead Senior Care standards are met and upheld
     
    Secondary Responsibilities: 
  • Participate in quarterly CAREGiver meetings
  • Perform any and all other functions deemed necessary

    Education/Experience Requirements:
  • High school graduation or the equivalent
  • Experience with web-based technology (as a user, not a programmer)
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Each Home Instead franchise is independently owned and operated.