Customer Account Manager - Full-time

At Aaron’s, our difference is personal. For us it’s all about relationships - with our customers, our communities and each other. As a Customer Accounts Manager, you will play a vital role in the team’s success by managing the store’s sales and marketing function. With the goal of bringing our customers one step closer to ownership, you will help drive performance in: telephone and floor sales, direct marketing, new customer growth and service programs, as well as store merchandising. Successful Sales Managers understand long-lasting customer relationships are about FIRST names and building trust. We are invested in developing our associates, you will have the support and training needed to enhance your skills and achieve top results. Come see why the difference is personal at Aaron’s, connect with us today! Job Duties Manage the Collections Process

• Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
• Monitor and recommend payment frequency changes to the General Manager
• Confirm customer identification, collect money and obtain customers’ signature on lease agreements
• Contact customers who have not renewed their lease agreement(s)
• Monitor the accuracy of customer classifications according to customer payment history and habits

Customer Care and Service

• Maintain customer contact over the phone and through field visits
• Update customer information to maintain accuracy
• Achieve Monthly Account Goals
• Help set and achieve renewal goals

Other Duties

• Facilitate non-renewal returns when needed
• Clean and certify merchandise in the Quality Assurance Center for all returned items
• Review and close lease agreements with customers

Job Requirements

• Routine lifting, loading, and “dollying" heavy merchandise of 75 pounds or more
• Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette
• Exhibit outstanding organizational skills
• Maintain professional appearance
• Maintain solid, safe driving skills and the ability to legally drive a Company Truck
• Other tasks as assigned

All Customer Account Managers must have a satisfactory MVR (driving record), physical/certification, a valid Driver’s License and comply with the Aaron’s Driver Qualification Policy. All Customer Account Managers will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required.Benefits that Aaron's can offer you:Incentive bonuses • Vacation, sick and holiday pay, holiday payReferral bonus • 401K planGroup medical, dental & vision coverage • On-going training & developmentFIVE day work week, SUNDAYS OFFRequired license or certification:

• Class C California Driver License

Job Type: Full-time

Required experience:

• Customer Service: 1 year

Required education:

• High school or equivalent