Account Manager, Pharmacy Technology Services - Telecommute

The Pharmacy Technology Services Account Manager is a position that performs tasks necessary for the support of the business and technical needs of OptumRx's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of Catamaran's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primary Responsibilities:

Communicate with clients via face-to-face meetings, conference calls and written correspondence
UnitedHealth Group is working to create the health care system of tomorrow
Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with OpturmRx
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for OptumRx's product support and development teams
Escalate client concerns where appropriate
Exhibit proficiency in executing software programs and utilities specific to OptumRx's applications
The Pharmacy Technology Services team is very technical
Communicate with clients via face-to-face meetings, conference calls and written correspondence
UnitedHealth Group is working to create the health care system of tomorrow

Required Qualifications:

High school diploma or equivalent required
3 years of experience working in RxClaim
3 years of account management or project management experience
Preferred Qualifications:

Associates or Bachelor's Degree in a related field
Experience in the PBM industry
Ability to respond to client issues in a timely manner
Ability to manage the intake of client requests from more than one customer and prioritize those requests
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Excellent organizational skills
Excellent verbal and written communication skills
Customer service orientation and relationship management skills
Communicate with clients via face-to-face meetings, conference calls and written correspondence
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords:project management, RxClaims, account management, Phoenix, Arizona, AZ, telecommute, telecommuter, telecommuting, remote, work from home