Supervisor Collections – Melville, NY - Full-time / Part-time

Position Description:


Ready for that next career move in billing, collections or customer service - to be a leader of a team? If you are looking for a way to help others, while you put your billing or customer service skills to good use, this may be the career for you. As a leader of one of our medical collections teams, ensuring that we communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. This is no small opportunity. This is your life's best work.SM
 
In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.
 
Primary Responsibilities:



Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives

Set priorities for the team to ensure task completion and performance goals for the team are achieved

Coordinate work activities of team with other supervisors, managers, and departments

Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand

Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews

Identify and resolve operational problems using defined processes, expertise, and judgment

Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed

Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation

Credit card processing

Electronic payment file processing

Refund processing

Process returned check items from Bank of America

Update Artiva and FACS with declined credit cards

Weekly review and reporting of attorney payments

Print SIUH credit card payments and send to client via Fed Ex

Application and reconciliation of miscellaneous direct payments

Month-end statement reconciliation and financial reporting

Month-end collection analysis reports

Monthly Client cash updates

Postdated Check processing

Credit Card statement reconciliation (Visa, MasterCard and American Express)

Credit Card charge inquiries and disputes from Merchant Services (FACs & ARTIVA)Preparation of Bank Deposits

All Finance questions and inquiries

Financial Assistance Balance adjustments on Facs and Host systems

Sorting and distribution of FAU checks to facilities via Fed Ex

Day One Insurance information retrieval via IVR

Central Business Office correspondence (sorting and distribution)

Day One No-Fault and Workers' Comp insurance info update on ARTIVA and Host systems

Day One manual Insurance not found forms

Day One keying to bad debt broken payment arrangements

Post Office Box mail pickup

Bank Deposits

Westbury and miscellaneous pick ups and deliveries 3 time a week

Printing and distribution of Receivable's Edge correspondence

Produce itemized bills via template on shared drive

Miscellaneous No-Fault, Workers' Comp and Medicaid manual loads

Voicemail message retrieval and distribution

Voicemail count update on shared drive

Post Office Mail correspondence processing

Post Office Mail check processing

Interoffice cart runs

Printing and distribution of miscellaneous Insurance reports

IVR Excel sheet updates on shared drive

PAANS WC & NF Correspondence

Huntington Correspondence

Miscellaneous Correspondence

Return mail Artiva, FACS and Host Systems

Payroll processing for RCR employees, Health System's Financial Counselors and Temp

Timecard maintenance

Payroll reports (lateness, missing punches)

PAA NS recalls

Bankruptcy Notices

North Shore and RCR Web payment processing

Medical Record requests excel sheet on shared drive

Department checks and office invoice payment processing

C4 Forms and Medical records

FACS itemized bill requests

FACS Attorney itemized bill requests

FDCPA Itemized bill requests

UB04 Separation and distribution

Workers Comp bulk mailings

CitiStorage coordination of boxes going to storage and recall needed boxes

Petty Cash

IVR stats on Shared drive excel sheet

This function is responsible for insurance premium collections. 

Required Qualifications:


An education level of at least a High School Diploma or GED

Minimum 4 years Customer Service in a Medical setting, Billing or Collections experience

Demonstrated proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
Preferred Qualifications:



Financial background

Bilingual Spanish

Associate's Degree or Higher preferred
Soft Skills:


Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance

Proficient problem solving approach to quickly assess current state and formulate recommendations
There are several steps in our hiring process. It's a thorough process because we want to ensure the best job and culture fit for you and for us. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you'll receive an email with next steps. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail.Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.

Optum360 is a dynamic new partnership formed to exemplify our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Medical Collections Representative, Customer Service, Collections Representative, Customer Service Representative, Optum360