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in Eden Valley, MN
Senior Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Eden Valley, MN EDEN VALLEY, Minnesota |
About this job
With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.
Provide quality professional customer service through the handling inbound/outbound contacts to participants in regard to program rules and/or orders. Handle processes as assigned. Provide quality service in escalated communications with participants. Solve problems for participants; educate and direct associates to proper resources Mentor and coach associates as needed.
Industry: Customer Service/Call Center.
Duties: ¿ Responsible for assisting participants and CSR¿s inquiries for our client programs. Contact may be in the form of phone calls, web chats, e-mail, or faxes. ¿ Effectively communicate with participants, clients, associates and management ¿ High accountability for providing excellent customer service ¿ Mentor and coach CSR associates. ¿ Set an example of professionalism and signature service.
Employment Types: Full Time.
Recruiting Center: BI Worldwide, 479 Meeker Avenue East, Eden Valley, MN 55329.
Work Location: BI Worldwide, 479 Meeker Avenue East, Eden Valley, MN 55329.
Job Types: Customer Service Rep.
Shifts: 1st Shift, 2nd Shift.
Attributes: Background Check, Must be at least 18 years old.
Benefits: Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Life Insurance, Sign on Bonus (Restrictions Apply), Referral Bonus (Restrictions Apply).
Education Required: HS Diploma or GED.
Starting Wage: $12.00.
Pay Rate: 12-14 per hour.
Bonus: Sign on bonus after 30 days with no attendance violations.
Required Skills:
¿ In depth program knowledge ¿ Ability to educate and train co-workers as needed ¿ Proven ability to maintain strong customer relationships ¿ Excellent interpersonal and written communication skills ¿ Excellent computer navigation skills ¿ Ability to manage multiple priorities simultaneously ¿ Strong desire to help others with the ability to coach successfully ¿ Ability to research and resolve issues that arise through online research. ¿ Highly skilled in diffusing volatile situations
Provide quality professional customer service through the handling inbound/outbound contacts to participants in regard to program rules and/or orders. Handle processes as assigned. Provide quality service in escalated communications with participants. Solve problems for participants; educate and direct associates to proper resources Mentor and coach associates as needed.
Industry: Customer Service/Call Center.
Duties: ¿ Responsible for assisting participants and CSR¿s inquiries for our client programs. Contact may be in the form of phone calls, web chats, e-mail, or faxes. ¿ Effectively communicate with participants, clients, associates and management ¿ High accountability for providing excellent customer service ¿ Mentor and coach CSR associates. ¿ Set an example of professionalism and signature service.
Employment Types: Full Time.
Recruiting Center: BI Worldwide, 479 Meeker Avenue East, Eden Valley, MN 55329.
Work Location: BI Worldwide, 479 Meeker Avenue East, Eden Valley, MN 55329.
Job Types: Customer Service Rep.
Shifts: 1st Shift, 2nd Shift.
Attributes: Background Check, Must be at least 18 years old.
Benefits: Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Life Insurance, Sign on Bonus (Restrictions Apply), Referral Bonus (Restrictions Apply).
Education Required: HS Diploma or GED.
Starting Wage: $12.00.
Pay Rate: 12-14 per hour.
Bonus: Sign on bonus after 30 days with no attendance violations.
Required Skills:
¿ In depth program knowledge ¿ Ability to educate and train co-workers as needed ¿ Proven ability to maintain strong customer relationships ¿ Excellent interpersonal and written communication skills ¿ Excellent computer navigation skills ¿ Ability to manage multiple priorities simultaneously ¿ Strong desire to help others with the ability to coach successfully ¿ Ability to research and resolve issues that arise through online research. ¿ Highly skilled in diffusing volatile situations