Administrative Assistant - Full-time / Part-time

Home Instead Senior Care® Administrative Assistant Job Description

ELA Associates, Inc. d/b/a Home Instead Senior Care Objective:
The Administrative Assistant is expected to perform a variety of clerical and administrative duties.  The Administrative Assistant is expected to answer phones, complete administrative duties, and support other staff members with clerical tasks in order to provide the highest quality service to clients.
 
Primary Responsibilities:                                                                             

• Reflect the core values of ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Greet and welcome each visitor in a friendly, warm and professional manner
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Determine each caller and visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member 
• Organize and distribute the daily mail according to prior instructions
• Ensure Home Instead Senior Care standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, colleagues and CAREGivers

Secondary Responsibilities: 

• Participate in quarterly CAREGiver meetings
• Perform any and all other functions deemed necessary

 
Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by ELA Associates, Inc., d.b.a. an independently owned and operated Home Instead Senior Care franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must be able to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• must be able to perform duties in a professional office setting

Proposed schedule will be 8:30am to 2:30pm, M-F
Starting hourly rate of $12.00 per hour.


Find out more about this fulfilling career opportunity please visit us at www.homeinstead.com/207
 

Each Home Instead franchise is independently owned and operated.