Sr Rep, Inside Sales and Retention

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The T-Mobile Wireless Customer Senior Customer Care Representative-CS and Senior Customer Care Representative-FS ensure customer and employee satisfaction by providing outstanding customer service to both internal and external customers. The SR CCR-CS and SR CCR-FS is the third level in Customer Care progression. In addition to phone duties, the Senior Customer Care Representative assists the department Supervisor in daily work allocation and acts as a resource for team members, and handles escalated calls.At least six months of experience as a Customer Service Representative 1, 2 or as business dictates
Above Average monthly performance reviews during the six months previous to application for senior position
Free of performance warnings or issues, written warnings for attendance, or any other outstanding issues of concern
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.