Holiday Inn Express & Suites Front Desk Agent job in Lexington, NE

Company
Holiday Inn Express & Suites
Job Title
Front Desk Agent
Job Type
Full-time, Part-time
Location
2605 Plum Creek Pkwy
Lexington, NE 68850

Front Desk Agent

holiday inn express & suites jobs

Job Summary:  Represents the hotel to the guest throughout  all stages of the guest's  stay by working with all hotel personnel to ensure every guest  experiences superior customer care.  Responsibilities include registering  guests, assigning  rooms, accommodating  special requests, and ensuring the guests have a pleasant  stay and smooth checkout.

Job Duties:

  • Maintains an inventory of vacancies,  reservations and room assignments.
  • Possesses  a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers  arriving guests and assigns rooms.
  • Coordinates  room status updates with the housekeeping department  by notifying housekeeping of all check-outs,  late check-outs,  early check-ins, special requests, and part-day rooms.
  • Coordinates  guest room maintenance  work with the engineering and maintenance  division.
  • Uses persuasive selling techniques  to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences  or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional  and courteous  manner.
  • Processes guest check-outs  and handles monetary transactions.
  • Maintains customers'  privacy.
  • Maintains a high level of professional  appearance and demeanor.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent.
  • Previous hotel-related  experience  preferred.
  • Ability to communicate  with public, hotel staff, and management  in a professional  manner.
  • Knowledge of surrounding  areas and local events.
  • Ability to understand  and adhere to proper credit, check cashing, and cash handling  policies and procedures.   Able to properly secure guest information.
  • Ability to learn safety, emergency,  and accident prevention  policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge  of proper telephone  etiquette.
  • Ability to work a flexible schedule,  including weekends  and holidays.

Additional Info

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