Customer Service Positions - Seasonal

Come be yourself with us.

ABOUT THE JOB: Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded.

YOUR ASSIGNMENT Your tasks will include:

Carts

• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Assist customers in loading merchandise into vehicles and in returning merchandise
• Retrieve carts from parking areas and ensure that the loading zone remains clear
• Maintain a balanced cart flow throughout the store/home delivery areas
• Disassemble AS IS merchandise when required
• Report inoperable equipment to managers
• Maintain outside area, ensuring it is fully stocked with twine, etc.
• Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls

Cashier

• My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
• I have the knowledge, confidence, and desire to make customer payment easy.
• I know my levels of authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization.
• I pass on the relevant information for them to deal effectively and efficiently with the customer.
• I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I use the till to accurately register products and register payment from customers according to given routines.

Returns

• I have the knowledge, confidence and desire to resolve customer complaints.
• I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorization.
• I recognize when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• I know how to assemble IKEA products so I can assist customers who have difficulties assembling them.
• I also exchange component parts when they are needed.

Furniture Pick Up

• Check and verify customer orders to ensure the contents of the order are accurate, paid for and free from damages
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
• Check and verify customer orders to ensure the contents of the order are accurate and paid for.

Greeter/Smaland

• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Greet visitors and provide direction and information to visitors
• Be prepared to answer questions and provide information/promotional materials to customers (maps, catalogs,etc)
• Complete general routines and ensure housekeeping is of the highest standard
• I interact with and monitor the children who are signed into the play facility .
• I am responsible to page parent/guardian, if necessary to assist with discipline issues and attending to personal needs (i.e. bathroom visits).
• I participate and entertain children with games and other approved activities.
• I strictly adhere to all of the IKEA play facility and safety & security policy and procedures.
• I have the knowledge, confidence and desire to resolve customer complaints.
  

YOUR PROFILE Your knowledge, skills and experience include:
Knowledge/Experience:

• 0-6 months of experience in the following knowledge areas:
• Good customer service, and verbal communication skills.
• Experience in a customer service environment

Capabilities/Motivation:

• Knowledge and interest in Home Furnishings
• Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups.
• Basic computer skills
• Prefer fast-paced, retail work environment

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
This Summer, come and gain some experience working for a Fortune 100 Best Places to Work Company.

We are currently have several openings for summer seasonal positions. Roles typically run until Labor Day and have the potential to convert to permanent.