Customer Service Various Positions

Come be yourself with us.

ABOUT THE JOB: Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded.

YOUR ASSIGNMENT Your tasks will include:

Cashier

• My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
• I have the knowledge, confidence, and desire to make customer payment easy.
• I know my levels of authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization.
• I pass on the relevant information for them to deal effectively and efficiently with the customer.
• I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I use the till to accurately register products and register payment from customers according to given routines.

Greeter/Smaland

• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Greet visitors and provide direction and information to visitors
• Be prepared to answer questions and provide information/promotional materials to customers (maps, catalogs,etc)
• Complete general routines and ensure housekeeping is of the highest standard
• I interact with and monitor the children who are signed into the play facility .
• I am responsible to page parent/guardian, if necessary to assist with discipline issues and attending to personal needs (i.e. bathroom visits).
• I participate and entertain children with games and other approved activities.
• I strictly adhere to all of the IKEA play facility and safety & security policy and procedures.
• I have the knowledge, confidence and desire to resolve customer complaints.

Returns

• I have the knowledge, confidence and desire to resolve customer complaints.
• I deal positively and quickly with any issues they raise.
• I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
• I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
• I am empowered to solve customer complaints within my level of authorization.
• I recognize when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
• I know how to assemble IKEA products so I can assist customers who have difficulties assembling them.
• I also exchange component parts when they are needed.

Furniture Pick Up

• Check and verify customer orders to ensure the contents of the order are accurate, paid for and free from damages
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
• Check and verify customer orders to ensure the contents of the order are accurate and paid for.

Recovery

• Provide visitors to As-Is with a positive shopping experience by being service-minded, ensuring that all relevant standards are met or exceeded and general routines and housekeeping is of the highest standard.
• Understand the IKEA Concept and ensure that you consistently implement this in your area of responsibility
• Comply with relevant Commercial Review, ASR (Administration Support Retail) Audit and SEC Check (Security Check) Audit guidelines.
• Assess merchandise according to their potential for repair and return to stock, assemble and sell in As-Is, or use for spare parts and quality issues.
• Ensure the complete and accurate reconciliation of all written-off, damaged or returned items transferred to the Recovery department in order to help maintain an accurate store inventory.
• Support your supervisor and manager in maintaining awareness and understanding of the Recovery System within the store and the operational, cost, and environmental benefits of an effective operation
• Support any work with individuals and departments on store loss issues, the recovery of loss and waste segregation and disposal.
• Work closely with the Customer Service Department to ensure high levels of customer service in relation to Returns and Exchanges picks, spare parts requests and, where relevant, S.A.M.S. issues.
• Contribute to the safety and quality of all products in the range through submitting quality reports.
• Support the Environmental responsible to ensure that effective, efficient and systematic waste management is supported with regard to all waste arising from the Recovery process.
• Dispose of waste with regard to the waste hierarchy – Reduce, Re-Use, Recycle.
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement

Sales

• Maximizing sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times
• Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues.
• Actively approaching customers who you see need additional help, and advising them on the best solutions for their homes in order to sell more.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.

YOUR PROFILE Your knowledge, skills and experience include:
Knowledge/Experience:

• 0-6 months of experience in the following knowledge areas:
• Good customer service, and verbal communication skills.
• Experience in a customer service environment

Capabilities/Motivation:

• Knowledge and interest in Home Furnishings
• Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups.
• Basic computer skills
• Prefer fast-paced, retail work environment

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
We are currently hiring for many departments including:
Cashiers, Customer Service Returns, Greeter & Children's Play Area coworkers, Home Delivery Desk, Warehouse Sales, Sales coworkers in several departments, Dish room co-workers, Recovery and Carts coworkers, Returns and Exchanges coworkers, Home Delivery desk coworkers, Early morning Goods flow and Warehouse Goods flow coworkers.
Some of these positions are full time (32-40 hours per week). Some of these positions are part time with full time benefits (20-32 hours per week). Others are part time (12-20 hours per week).

All of these positions require night and weekend availability except early morning goods flow which requires early mornings and weekends.