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Sr Analyst, Resource Planning - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 12920 SE 38th St Bellevue, Washington |
About this job
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Application Deadline: Tuesday, June 28th, 2016 at 11:59pm (PST)
The Service Partner Support (SPS) Senior Analyst is responsible for managing the call center staffing of Service Partner sites. Must have a strong workforce management background with knowledge of complex forecast methodology and understanding staffing and scheduling impactors. Possessing a strong understanding of call center dynamics such as; occupancies, price points, and schedule flexibility dependent on geography is also a critical component of the role. Must also have a strong analytical background as this role is responsible for analysis to drive improvement and strategy for interval level and long range staff planning. In this role Sr. Analyst work to improve and create database processes and structure for all Service Partner staffing variables and must have strong background in SQL and Access. Sr. Analyst ensure all reporting needs are met to our partners and stake holders. In addition, Sr. Analyst are responsible for inspecting all data for accuracy as well as explanations for any major changes in staffing projections. Lastly, this role is responsible for working with others on the team to build and create improvements to current processes in place.
Minimum Required
Desired
Education
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
The Service Partner Support (SPS) Senior Analyst is responsible for managing the call center staffing of Service Partner sites. Must have a strong workforce management background with knowledge of complex forecast methodology and understanding staffing and scheduling impactors. Possessing a strong understanding of call center dynamics such as; occupancies, price points, and schedule flexibility dependent on geography is also a critical component of the role. Must also have a strong analytical background as this role is responsible for analysis to drive improvement and strategy for interval level and long range staff planning. In this role Sr. Analyst work to improve and create database processes and structure for all Service Partner staffing variables and must have strong background in SQL and Access. Sr. Analyst ensure all reporting needs are met to our partners and stake holders. In addition, Sr. Analyst are responsible for inspecting all data for accuracy as well as explanations for any major changes in staffing projections. Lastly, this role is responsible for working with others on the team to build and create improvements to current processes in place.
Minimum Required
- 5+ Year minimum Resource Planning Experience
- 3+ Year minimum demonstrated Analytical Experience
- SQL and Access Database Experience
- Advanced Tool Experience (Excel, PowerPoint)
- Executive Communication Skills
- Leadership and Organization Skills
Desired
- 8+ Year Resource Planning Experience
- 3+ Year Leadership Experience
- Project Management Skills/PMP Certification
Education
- AA or BA/BS in Analytics, Business Intelligence
- Excel
- Maintain database and reporting; along with building process improvements
- Provide analysis surrounding line of business performance, staffing, and forecast impactors
- Partner with Resource Planning & Analytics and National Resource Planning leaders on forecast methodology changes, Service Partner impacts to forecast or staffing, and overall recommendations for staff planning strategy
- Partner with Service Partner Management and Service Partners as well as Resource Planning & Analytics on any major staff changes and reporting build out needed for interval and long range plans as well as manage adhoc reporting requests
- Also responsible for other Duties/Projects as assigned by business management as needed
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.