Security Operation Center Officer - Full-time / Part-time

Universal Protection Service is proudly celebrating 50 years of being in business and is the largest privately owned security organization in the U.S.

Full Time positions offer benefits including $13.75 / hour pay with a 90 day review / increase + anniversary bonus + on the spot recognition program + medical, dental, vision, flex spending, and 401K.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

Universal Protection Service is seeking dynamic Console Operators for a premier account. The ideal candidate for the Console Operator position is excellent with customers and has an impressive ability to communicate well with others. This is a great opportunity to join Universal Protection Service, a dynamic high-powered security team focused on securing client properties while delivering exceptional customer service. Apply today to join a company that cares for and recognizes its people. Whether you are an experienced Console Operator, or interested in exploring the security field as a career option, we welcome you to apply!

Responsibilities for the Console Operator include, but are not limited to:

• Monitor and respond to alarms on multiple monitoring systems.
• Remotely view and program all DVR’s on network.
• Accesses remote alarm systems, where applicable, and make program changes as needed.
• Responsible for maintaining accurate records and reconciling alarm issues.
• Assist field technicians with field testing/programming of newly installed alarm systems.
• Provides support to field technicians as needed for ongoing maintenance systems and device additions or deletes.
• Schedules and maintains ongoing system of self-tests for various locations.
• Reports system issues and schedules services as needed.
• Responds to requests for information.
• Provides technical information as authorized.
• Provides assistance to the public within scope of authority.
• Perform other duties as required.

Position Requirements

Qualified applicants for the Console Operator position will meet the minimum requirements, as described below:

• High school diploma or equivalent required.
• Be at least 18 years of age.
• Must be able to obtain a valid Guard License as required in the state for which you are applying.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.
• Must demonstrate a strong understanding of computers within a Windows operating environment.
• Ability to adapt to varied work requirements and be flexible.
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and internet applications.
• Professional, articulate and able to use good independent judgment and discretion.Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

Essential Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 25 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Work in various environments including adverse outdoor conditions such as cold, rain or heat
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce. Division Midwest - Allied Universal Security Post Internal Days 0 About the Organization Proud member of