Customer Service Representative

Looking for an experienced Customer Service Rep!

Job Description:
-To maintain a high level of customer satisfaction through processing orders and inquiries for both external & internal customers
-Answer phones (20 per day) and provide visitor reception
-Sales order entry.
-Code and enter customer purchase orders.
-Check for material availability and coordinate with scheduling to produce.
-Respond to all customer inquiries in a timely manner. Such as order status, expediting delivery, material availability, resolving complaints, etc.
-60 emails per day, 10 faxes per day

Qualifications:

MUST HAVEs
-Minimum three years of Customer Service experience (preferably in manufacturing/supply chain industry)
-Minimum three years of experience using MS Office products (Outlook, Excel, Word)
-Experience using ERP system (they us MAS 200 and M2M)
-HS Diploma or GED

NICE TO HAVEs
-Strong proficiency with MS Excel
-College Degree
-Manufacturing industry experience
-Experience using M2M (Made 2 Manage) and MAS 200

SOFT SKILLS
-Reliable
-Strong Communication Skills (Professionalism)
-Basic math and computing skills
-Strong work ethic
-Calm in the midst of chaos/adversity
-Personable

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.