Fraud Specialist - Full-time / Part-time

Job Title: Fraud Specialist

Are you interested in making a difference in customers lives and preventing fraudulent acts against them? When you join our family of inbound call center representatives supporting a well-known mobile phone provider, you will learn that Qualfon cares. That’s it. We care for our employees who care for our clients, and their customers. When you answer the Qualfon call, you will:

• Join our family in an enthusiastic work environment
• Enjoy personal growth
• Discover a whole new world of opportunity

As a Fraud Specialist you will:

• Review transactions and authenticate the information provided by customers.
• Utilize multiple data sources and interpret, organize, and process information to review transactions and prevent fraudulent activity.
• Analyze data and reports, and work orders offline to find new fraud trends or identify fraudulent orders.
• Handle inbound calls and review real-time orders in a case management system.
• Make outbound calls to confirm customer information on orders.
• Use the customer information provided on the order to quickly make a fair and accurate decision on the customer's behalf.

Desired skills for Specialists include but are not limited to:

• Detail Oriented
• Analytical
• Ability to make independent decisions quickly and intelligently
• Ability to use multiple systems concurrently, performing quick searches in each
• Ability to identify and adapt to changing fraud trends on a daily basis
• Strong communication skills
• Dependable
• Ability to work independently or in a team centered environment
• Ability to manage information of a proprietary and confidential nature, that belongs to both customers and the corporation
• Ability to multi-task
• Courtesy and professionalism, as always, is a must
• Background check is required (no felonies and no misdemeanors related to fraud, theft, or dishonesty/deception)
• High School Diploma/GED required

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. In summary, our mission is “Be the Best BPO. Make People’s Lives Better.” This begins with our people. Our employee retention is twice the industry average because we care about our people—at work and beyond. Qualfon offers programs that promote personal development and provide direct support for our people and their families. Qualfon is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability

Successful candidate must be available for any work schedule within any hours of operation.

Current account hours are Monday-Friday 6:00am thru 11:30 pm, Saturday and Sunday 7:00 am through 7:30 pm and subject to change based on client needs.

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