Customer Service -Multiple Positions - Part Time - Part-time

ABOUT THE JOB: Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded.

YOUR ASSIGNMENT Your tasks will include:

Cashier

• My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
• I have the knowledge, confidence, and desire to make customer payment easy.
• I know my levels of authorization to solve payment problems when they occur and recognize when I need to escalate an issue to someone with higher authorization.
• I pass on the relevant information for them to deal effectively and efficiently with the customer.
• I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
• I use the till to accurately register products and register payment from customers according to given routines.

Home Delivery

• Ensure timely and accurate delivery of customer merchandise
• Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
• Complete general routines and ensure housekeeping is of the highest standard.
• Adhere to inventory control procedures and security policies
• Follow all IKEA cashier balancing policies and procedures
• Complete any necessary return or exchange procedures to maintain correct stock levels and serve the customer
• Ensure that returns/exchanges are done accurately and in a timely manner
• Assemble furniture when required to determine quality/usage issues
• Communicate the IKEA returns policy to other co-workers and customers
• Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
• Communicate to managers any customer issues/concerns that cannot be resolved
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.

Furniture Pick Up

• Check and verify customer orders to ensure the contents of the order are accurate, paid for and free from damages
• Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
• Check and verify customer orders to ensure the contents of the order are accurate and paid for.
  

Knowledge/Experience:

• 0-6 months of experience in the following knowledge areas:
• Good customer service, and verbal communication skills.
• Experience in a customer service environment

Capabilities/Motivation:

• Knowledge and interest in Home Furnishings
• Effective verbal and written skills in the English language
• Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
• Ability to work independently and in groups.
• Basic computer skills
• Prefer fast-paced, retail work environment

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
Please specify which position(s) you are interested in your cover letter or resume.

These are all part time positions that will be scheduled to work 12-19 hours per week inclusive of nights and weekends.

Great benefits include:

• Work/life balance
• Generous PTO and paid sick time
• Store discount
• Training and development
• Meal discount