Shift Leader

Position Objective:

The objective of a Which Wich®? Shift Lead is to supervise fellow Team Members in making superior sandwiches in a clean, friendly and Vibacious environment while delivering excellent guest service

 

Job Responsibilities:

Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests

2. Be the ambassador of the “Vibe” and the Brand – Lead by example

3. Respect and courtesy

4. Presenting a clean and polished image through our attire

5. Ambassador of Standards

6. Professionalism

7. Efficiency

8. No problem is too small - Never say No

9. Handle Guest complaints professionally

10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

 

Our Team:

It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect.

All team members are required to demonstrate the following qualities:

Honesty and Reliability

• Always be truthful and honest with fellow Team Members, Management and Guests
• Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift
• Always follow company policies and procedures

Tenacity

• Work until a task is completed. Leave no job unfinished, regardless of the task.
• Work at a fast pace to ensure that guest demands are met
• Work smart to be able to effectively juggle multiple tasks Friendly and Enthusiastic
• Interact with the Guests and maintain an upbeat attitude at all times
• Communicate with guests and co-workers in a friendly, outgoing fashion

Service Minded

• Work or perform services for others in a friendly, accommodating, and attentive manner
• Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests
• Go above and beyond to make each Guest’s visit enjoyable Teamwork
• Enthusiastically pitch in to help fellow team members better serve guests
• Treat all team members with courtesy and respect
• Seek opportunities to make for a more efficient, safe or friendly work environment

 

Skills/Qualifications

• High School diploma or equivalent

• Preferred to have food service experience

• Must possess basic math skills

• Must have basic computer skills and fundamentals

• Must read, communicate and understand English as it relates to the job and safety regulations

• Must be able to follow directions Working Conditions This position requires the ability to perform the basic functions of the job

• Must be able to work shifts up to 8hrs a day

• Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

• Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

• Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

• Standing, bending and walking for extended periods of time on hard surface

• Must be able to bend and stoop to lift and move boxes, sweep and mop

• Must be able to lift over head up to 15lbs

• Lifting up 15 lbs frequently, 25lbs occasionally

 

Apply in person at 890 14th St, Unit A, Denver, CO 80202 or online at www.whichwich.com.  If applying online, click the careers button under the heading "Team Wich" at the bottom of the homepage, then click the Apply to A Restaurant button and select store location CO - Denver - Denver Convention Center - 890 14th St, Unit A from the list