Associate Billing Assistant - Eau Claire, WI - Full-time / Part-time

Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Real relationships, remarkable care, right here. This is healthcare reimagined. We are the first to unite relationship-driven primary care with user-friendly health insurance in one simple plan. We are built around the needs of members, creating a dedicated home base for health that reconnects the face-to-face care experience. Our doctors, health coaches and support teams operate within community-based clinics to put remarkable care within more people’s reach.  We are a community of people devoted to our members’ health and an experience that makes you feel better just by walking through the door. We get health care right.Positions in this function are responsible for working on all aspects of billing and payment.Associate Billing Assistants interact with members gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. This position offers the opportunity to join an emerging department that is working to dramatically improve the healthcare experience.Primary Responsibilities: Be driven by empathy and an ability to care about and connect deeply with othersPut member’s needs at the center of all decisionsFind success through service to others Possess creative problem solving skills  Have a “Get stuff done” attitudeBe unafraid of failure and be willing to grow and learn from experience Have tenacious energy with a desire to constantly reinvent yourself, your role, and the healthcare worldHave a belief that how we treat each other is as important as what we achieve Eager to try new things and divert from the plan when it makes senseBe flexible and nimbleSupport and educate Members regarding all questions and topics related to billing and invoicing.  Communicate with Members via electronic means individually as well as part of coordinated conversations with Membership Assistants and Health Coaches / Doctors located in clinic.Work closely with the larger Care Team to connect membership and money concerns with Member care in a seamless way that demonstrates coordination.Provide input to policies, systems, methods, and procedures for the effective management and control of the billing function. Work with internal teams and Members to gather support data to ensure invoice accuracy and also work through specific billing discrepancies. Monitor outstanding balances and take appropriate actions to resolve any differences. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. May also include quality assurance and audit of billing activities.

Required Qualifications:High School Diploma/GED1+ year of Customer Service experience1+ year of billing or reconciliation experienceProficiency with Excel (date entry, general maneuvering, running filters, general table set-up) Available to work 40 hours per week anytime within the operating hours of the siteProficient English speakerPreferred Qualifications:Associate's Degree (or higher) in Business or AccountingKnowledge of healthcare and terminologyCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.

  

UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.