Designer, Instructional - Full-time / Part-time

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.
An Instructional Designer within L&D creates, modifies, and enhances a diverse selection of curriculum for the purpose of training various individuals and groups within the Customer Care organization. Instructional Designers also develop and present Train-the-Trainer programs to introduce and prepare Facilitators to present the developed training program. This role is responsible for communicating with appropriate departments within Customer Care regarding project material, subject matter and deadlines; then designing curriculum to fit the needs of the customer (department requesting training).
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Design and develop Learner Guide, Facilitator Guide, Handouts, Job Aids, Level 2&3 Evaluations Tools for designed programs as well as Train-the-Trainer programs. Conduct needs assessments as required and determines instructional objectives. Determine appropriate instructional strategy and delivery media (including traditional and non-traditional methods of delivery)
Conduct and review Level 1&2 Assessments of Customer Care training initiatives as available. Ensure that Continuing Education materials are incorporated into New Hire curriculum if applicable
Support Facilitators during the implementation phase of the training (special issues and/or questions, Parking Lot issues, etc.)
Create criterion-referenced test questions and assessment instruments. Conduct focus groups and feedback sessions to promote the development of effective training curriculum
Complete and submit weekly project status updates to National Curriculum Team Manager
some project managementWe Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.