Patient Care Coordinator - Full-time

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

BASIC FUNCTION: To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives.

CUSTOMER SERVICE/SALES:

• Ensure that current patients' needs are met in a timely manner

• Manage invoicing and accounts receivables based on patient purchases and insurances claims

• Conduct effective telephone follow up to reschedule "no shows" and cancellations according to procedures

• Maintain basic knowledge of hearing aid technology.

• Maintain knowledge of assistive listening devices.

• Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator

• Act as a liaison with physicians' offices to maximize referrals

RESPONSIBILITIES:

• Effectively handle incoming telephone lines with ability to answer general questions, collect and record patient and marketing information

• Assemble, maintain and process patient charts according to policies and procedures

• Maintain well organized appointment schedule to optimize patient care and revenue opportunities

• Maintain and process insurance documentation

  • Follow established procedures for: Cash management, receivables, and payables; Patient transactions; Clinic supplies; Clinic maintenance; Mail handling; Hearing aid clean & checks

• Compile reports as required

• Effectively use the software system to enter patient information, transactions, and lead tracking

• Attend any scheduled meetings. Meetings may be during or after regular working hours

• Maintain an organized and clean working environment

• Follows company work and safety procedures and policies

EDUCATION and EXPERIENCE:

• High School Diploma or equivalent

• Experience in an environment with an emphasis on customer interaction, and having to work with multiple tasks is required

• Past experience working with senior population is an asset

LANGUAGE SKILLS:

• Excellent oral and written communication skills

• Ability to establish and maintain a professional rapport with patients and co-workers

COMPUTER SKILLS:

• Computer/Keyboard skill

• Proficient with MS Windows and Office

MINIMUM REQUIRED SKILLS:

• Ability to be flexible in work responsibilities

• Ability to function in a multi-tasking environment

Salary: $12 / Hour + Monthly Bonuses

Medical, Dental, Vision, Disability and Life Insurance