Host- Elliott's on Linden

As the Host/Hostess of the "party," you must make the guest feel welcome. You should provide a cheery greeting, a compliment, and recognize regular customers by name. You should make each and every guest feel "special." It is up to you to turn our guests on, and make them feel at ease and welcome. A guest may have had a hard day at the office, and now wants to relax; a guest may be celebrating a special occasion; a guest may be lonely, and want to meet people. Whatever the reason, you are the host, a salesperson, a crazy person with the answers to any and all questions and needs.
You are the life of your party: You must keep your energy level and enthusiasm up, entertain your guests, and make your service special. The excitement of the aroma, the decor, the music, and the lighting are stimulated by your dynamic personality and service.
You are the first person a customer sees; so greet the customer with a smile. The customer's first impression of our Restaurant is you. All incoming guests must receive a friendly, sincere greeting.
As the Host/Hostess, you are also the last person the guest will come in contact with. When the customer leaves, the door should be opened, the customer thanked, and invited to return. Provide the guest with a good last impression of our Restaurant.
Our Hosts/Hostesses are successful because of TEAMWORK. In order for a team to function effectively, it must be guided by certain basic principles. The information, instructions, and philosophies in this manual are the basic principles to which you will be expected to adhere to.
Remember, you set the mood for the guest. The smiles you put on people's faces through your dealings with them -- whether answering the phone, greeting, saying goodnight, or answering questions -- can "MAKE A DIFFERENCE."