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Mgr: Director of Customer Service
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 8314 E 71 St. Tulsa, Oklahoma |
About this job
The Director of Customer Service oversees the quality of his/her area at America's Incredible Pizza Company (AIPC). This director has the critical responsibility of supervising the largest staff in the store; bussers, maintenance staff, cashiers, greeters, party hosts, party planners, and the dish room employees are the teams that this director will supervise.
A director must lead by example and demonstrate “Incredible” customer service skills to the staff. As the role model for the employees, this individual will demonstrate by actions more than words what is expected from the staff. It is critical that you are a role model of the “teach and coach” style of leadership rather than the “tell and yell” method. This individual must practice the “Servant Management” style of leadership by treating all employees and fellow management with respect and support. As a member of the director's team, this person is always coaching and teaching while providing specific direction to employees, ensuring that we are achieving our very high AIPC standards.
A director must lead by example and demonstrate “Incredible” customer service skills to the staff. As the role model for the employees, this individual will demonstrate by actions more than words what is expected from the staff. It is critical that you are a role model of the “teach and coach” style of leadership rather than the “tell and yell” method. This individual must practice the “Servant Management” style of leadership by treating all employees and fellow management with respect and support. As a member of the director's team, this person is always coaching and teaching while providing specific direction to employees, ensuring that we are achieving our very high AIPC standards.