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Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 4412 New Jesup Hwy Brunswick, Georgia |
About this job
Reports to: Store Manager
Our number one priority is to serve customer needs in a courteous and professional manner.
Our CSRs are not just cashiers. Our CSRs are required to do the following.
1. Provide a friendly greeting to all customers upon entering the store or on the phone.
2. Get to know your customers, learn, and use their name.
3. Go out of your way to make customers feel important and valued.
4. Move quickly to provide fast yet, friendly service.
5. Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
6. Thank customers for their business and invite them back.
Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. Additional responsibilities include:
r CSRs are required to do the following:
Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked Trash Cans: Emptied, clean and bags tucked out of site Doors, windows, walls, shelves, and sills. Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills Rugs: Swept and free of trash Transaction Counter: Clean and organized. Remove items not for sale. Shelves: Clean and dust free
Food Service Area: Equipment and prep area clean and organized Back office and cooler neat and organized Coffee and Fountain Area: Clean, free of spills and trash Merchandise: Clean and dust free
Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds Windows & Doors: Clean, no faded or unauthorized signs Entrance Sidewalk: Clean, stain and trash free Trash Cans: Clean, not overflowing, and bags tucked out of site.
Fuel Islands: Clean dispensers and nozzles. Squeegies & towels on all islands, windshield buckets clean and full
Merchandising
Stock, front, and face all merchandise Bag Ice All merchandised priced Cooler fronted and labels faced
Stock fountain, cooler, and freezer, condiments Brew Coffee Check and remove out of date merchandise Move and build displays.
Sales Counter: Proper Cig. display, products priced Stock lottery supplies and cigarettes Change bag in box syrup on fountain
Accounting/Legal
Proper cash & credit card, refund, and shift procedures including cash drops and safe operations Basic math computation to count back change Adhere to policies on age restricted product sales Inventory Control: observe and react to shoplifters and gas theft
Misc.
Check in vendors Maintain safe environment - gas spills, emergency stop, slips, falls, lifting procedures Attend store meetings and view website Log and report maintenance issues to manager immediately
Our number one priority is to serve customer needs in a courteous and professional manner.
Our CSRs are not just cashiers. Our CSRs are required to do the following.
1. Provide a friendly greeting to all customers upon entering the store or on the phone.
2. Get to know your customers, learn, and use their name.
3. Go out of your way to make customers feel important and valued.
4. Move quickly to provide fast yet, friendly service.
5. Help people buy by pointing out promotional items and suggestive sell to customers when appropriate.
6. Thank customers for their business and invite them back.
Without our customers we would not be in business. It's imperative that they receive 100% of our attention and we show appreciation for their business. Additional responsibilities include:
r CSRs are required to do the following:
Cleaning & Housekeeping: Inside
Restrooms: Floor, toilet, sink, mirror, walls, and ceiling clean and odor free. Soap, towels and toilet paper stocked Trash Cans: Emptied, clean and bags tucked out of site Doors, windows, walls, shelves, and sills. Floors: Sweep and mop, free of trash, spills, and stains
Coolers: Doors and shelves cleaned free of stains and spills Rugs: Swept and free of trash Transaction Counter: Clean and organized. Remove items not for sale. Shelves: Clean and dust free
Food Service Area: Equipment and prep area clean and organized Back office and cooler neat and organized Coffee and Fountain Area: Clean, free of spills and trash Merchandise: Clean and dust free
Cleaning & Housekeeping: Outside
Parking Lot: Swept and free of trash, oil, gas spots, cigarette butts, and weeds Windows & Doors: Clean, no faded or unauthorized signs Entrance Sidewalk: Clean, stain and trash free Trash Cans: Clean, not overflowing, and bags tucked out of site.
Fuel Islands: Clean dispensers and nozzles. Squeegies & towels on all islands, windshield buckets clean and full
Merchandising
Stock, front, and face all merchandise Bag Ice All merchandised priced Cooler fronted and labels faced
Stock fountain, cooler, and freezer, condiments Brew Coffee Check and remove out of date merchandise Move and build displays.
Sales Counter: Proper Cig. display, products priced Stock lottery supplies and cigarettes Change bag in box syrup on fountain
Accounting/Legal
Proper cash & credit card, refund, and shift procedures including cash drops and safe operations Basic math computation to count back change Adhere to policies on age restricted product sales Inventory Control: observe and react to shoplifters and gas theft
Misc.
Check in vendors Maintain safe environment - gas spills, emergency stop, slips, falls, lifting procedures Attend store meetings and view website Log and report maintenance issues to manager immediately
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