The job below is no longer available.

You might also like

in North Charleston, SC

Use left and right arrow keys to navigate

About this job

THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT.


JOB SUMMARY
The Assistant General Manager is responsible for supporting the General Manager in the management of the entire operation. He or she has responsibility for day-to-day store operations, including food operations, maintaining a safe environment for employees, customers, vendors, etc. and recruiting, hiring, scheduling, training, & supervising employees. The Assistant General Manager is also responsible for store profitability, maintaining brand standards, executing marketing programs, expense control, inventory levels & shortage control and adheres to and enforces all company programs, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Assists the General Manager in the directing and coordinating of staff in providing customer service activities as required by The Spinx Company, Inc. Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service. Is the lead manager in the General Manager's absence.
2. Has a shared responsibility for maximizing sales and profits within the store. Controls store expenses, monitors and corrects shrinkage problems as outlined in the Inventory Management Plan (IMP) and operates within established budgets.
3. Assists in the Coaching of Associates and Secondary Management Personnel within the store to ensure compliance with Merchandising, Pricing, Food Service and Administrative requirements established by The Spinx Company, Inc.
4. Plans and prepares work schedules in accordance with Labor Scheduler, and assigns employees to specific duties. Ensures that C- Store and Food Operation is in compliance with all appropriate, local state and federal regulations including, but not limited to hours of work, wages, age restrictions, fair employment laws, OSHA, DHEC, etc.
5. Conducts customer service, alcohol, safety and environmental training programs.
6. Coordinates training for employees. Assists in the evaluating of performance, implements disciplinary procedures as required and properly documents actions.
7. Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, etc.
8. Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.
9. Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
10. Performance for this role is measured with direct reference to responsibilities indicated above and their corresponding metrics.
SUPERVISORY RESPONSIBILITIES: Responsible for direction of three to fifteen Store Associates and one to two Secondary Management Persons. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and documenting accordingly.