Technical Support Analyst - West Valley City, UT

Position Description:

Energize your career with one of Healthcare’s fastest growing
companies.  

 

You dream of a great career with a great company - where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it’s a
dream that definitely can come true. Already one of the world’s leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.

 

This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in such
a positive way. And we do it all with every action focused on our shared values
of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:

Works with
internal customers to answer the Help Desk telephones in a professional,
courteous, and timely manner. Provides technical assistance to end users for
software applications, desktop/laptop computer hardware, and peripheral
devices. Acts as first point of contact to end-usersApplies general knowledge of hardware, custom and third party software
applications, networks, telephony systems, Windows AD, AS/400, and application
security to analyze and prioritize issuesWorks with Tech Services Supervisor in logging all calls in the Help
Desk database.   Escalates urgent
problems for resolution to Supervisor or Management and documents resolution to
reported problems. Utilizes knowledge bases and documentation to debug issuesWorks with predefined procedures (escalation paths, service level
agreement guidelines, definition of issue type, priority and impact) for the
Help DeskWorks with remote end users to debug issues and provides solutions or
escalate issues as determined necessaryWorks with end users to set expectations on time to resolve more complex
issues and follows up with end users on status of issues.  Tracks escalated workflowWorks with Help Desk team in sharing information on open issues
requiring follow up with the technician who has the next shift or Second levelSet’s up new hires in a timely fashion and removes access from
terminated associatesPerforms other duties as assigned by management

Required Qualifications:Associate's Degree OR High School Diploma/GED with 2+ years of progressive PC Help Desk experience2+ years of progressive PC Help Desk experienceMust be able to work Monday-Friday from 7:30 am to 4:30 pmPreferred Qualifications:Microsoft
PC related certifications/training or other PC related
certifications/trainings; A+, Network +, or other network
certifications/trainings

OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity, compassion,
relationships, innovation and performance. 
Join us and start doing your
life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.