Houseperson

POSITION PURPOSE:

 

To assure cleanliness of guest floor corridors, foyers, stairwells and public vending areas, elevators, landings and assist room attendants in order to maintain the hotels high standard of quality.

 

EXAMPLES OF DUTIES:

 

      ESSENTIAL FUNCTIONS:

 

Empty soiled linen, trash and dirty glasses; restock with clean glassware.

 

Strip linen from vacant and dirty rooms.

 

Vacuum, sweep, and/or mop hallways, stairwells, ice machine areas, foyers, service landings and linen closets.  Including  baseboards.

 

Clean elevator tracks.

 

Clean and remove spots from corridor walls and doors.  Polish and clean mirrors, room numbers on guest room doors, elevator doors, glass globes and brass light fixtures in hallways.

 

Pick up dirty linen from housekeeping closets and throw down the chute.  (Houseperson will need to put the linen in the laundry bins if chute is full).

 

Transport any Room Service trays/items in guest hallways to service elevator landings.

 

Inspect condition of all furniture for tears, rips and stains and report damages to managers.  Check for missing items.  Dust and polish all woodwork.

 

Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.

 

Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.

 

Remove dust, grease and smears from house/public phones and reposition properly.

 

Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.

 

Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuums, extractor, etc.)

 

Ensure all trash from guest floors is placed in the dumpster.  Clean all trash can  outside d on the loading dock.

 

Wipe and clean walls and vents in hallways.

 

Put away supplies when received.

 

Obtain amenities and supplies for room attendants.

 

Help keep stock levels at par and maintain cleanliness of linen closets and floors.

 

Flip mattresses and move furniture as assigned by supervisor.

 

Turn over any lost and found items to Security Department as they are found.

 

Keep floors in linen closets and service landings clean, neat and secure.  Ensure security of guestroom access, supply closets and hotel property.

 

 

 

 

 

      Other:

 

Regular attendance in conformance with the standards, which may be established by The Hotel at Auburn University’s from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

 

 

 

Upon employment, all employees are required to fully comply with The Hotel at Auburn University’s  rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

 

 

 

 

 

 

      SUPPORTIVE FUNCTIONS:

 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

 

Assist room attendants with removal of trash and linen from guest rooms during high occupancy turnover.

 

Assist with shampooing carpets in guest rooms and corridors and with relocation of furniture if necessary.

 

Respond to guest requests for assistance, direction, and other information.

 

Report all suspicious persons or activities, hazardous conditions, etc. to Security department.

 

Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

 

Other duties as assigned such as assisting room attendants when requested.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

Knowledge of stain removal and chemical cleaning agents, and operation of different types of equipment such as carpet shampooer and extractors.

 

Ability to read and write Basic English in order to understand information such as safety labels and instructions.

 

Ability to communicate effectively and pleasantly in English with guests.

 

Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time.  Lifting may include equipment or furniture weighing up to 50 lbs.

 

Ability to push and/or pull wheeled racks and carts weighing up to 100 lbs.

 

Ability to learn and apply Hazardous Chemical training standards during new hire probationary period.

 

 

QUALIFICATION STANDARDS

      Working Environment/ Physical Activities:

 

Inside with protection from weather but not necessarily changes in temperature.

 

Physical activities include lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs.  Walking, talking, seeing, hearing, carrying, lifting, climbing, balancing, stooping, reaching, stretching, handling, fingering, feeling, bending, kneeling.  Considerable repetitive motion of back, shoulders and arms.

 

      Education:

 

Any combination of education and experience that provides the required knowledge, skill, and ability. 

 

      Experience:

 

Previous janitorial experience preferred.

 

      Licenses or certificates:

 

None required.

 

      Grooming:

 

All employees must maintain a neat, clean and well-groomed appearance and must always be in uniform (specific standards available).